Popeyes Louisiana Kitchen

Very disappointing experience at the Popeyes located at 3510 W Baseline Rd in Laveen Village, AZ. My order was incorrect, and when I called the store to resolve the issue, the store manager named Jacob was extremely rude and unprofessional. Instead of helping fix the mistake, he told me I had to bring all of the chicken back with the receipt even though I was already home and live far from the restaurant. During the call he also said that it was probably just an excuse to try to get more chicken for free, which was very disrespectful. I was explaining to him what was wrong with the order but instead of him listening, He then hung up in my face. I tried calling the store back several times after that and no one answered the phone. Customers should not be treated this way when the restaurant

Laveen Popeyes gets your orders a different kinda wrong. The last time I came to the Laveen Popeyes, I ordered a spicy chicken sandwich and they gave me beef fried rice. BS

This location never get an order right. It doesn't matter if it's the drive through or inside the restaurant. They will ask you what you want repeat your order to you and still give you the wrong order. I'm tired of going back and asking for my order to be fixed, that's meet with attitude and irritation from workers.

Check your entire order before you drive away! Sorry to say, but this location always forgets your sides — never fails. Lastly they NEVER answer the phone when you try to straighten out the situation !

This place is trash. How can you mess up a Spicy chicken sandwich? Served ICE COLD. I can understand if you were busy, but 3 cars in the drive thru and still comes out ice cold? Trash. The refund process is a joke too. I see why they dont give you a receipt at the window. Mgmt know its just gonna come back for a refund.