Popeyes Louisiana Kitchen

I ordered ahead on the app and still had to wait 25min to get my food. 8:30pm order so it certainly wasn't rush hour and it was 2½ hours before close just for reference. $45 worth of food, 25 minute wait, my food was cold and my order wasn't even correct or all there! I ordered a 12piece tender box (with 4 sides, 4 drinks, 4 biscuits), a chicken sandwich, an extra biscuit, 3 apple pies and 3 strawberry cream pies. The ONLY thing hot was the pies!! I ordered 3 apple, 3 strawberry.... I received 6 apple (3 with cinnamon sugar dusting, 3 without so we didn't even know the order was wrong until we bit into them) no one even bothered to say, "hey we were out of strawberry and had to sub with 3 apples." Chicken tenders, cold. Fries, cold. Rice and beans, cold. Mash potatoes, cold. Sandwich, cold

The #1 chicken sandwich combo with a side of Cajun rice was cooked perfectly and served hot. Service was efficient and friendly.

They helped out with getting our order correct! Great hospitality and customer service! Very grateful! The manager Marie was exceptionally kind and gracious to us!

We love this Popeyes, but this was a bad experience. I hardly ever use the drive though, but this time, after some bad weather, they had closed the dining room, as did other restaurants around them. It took 40 minutes to get our order. It put us way past our grandson’s bedtime before we could get him fed. They had us pull up because our order wasn’t ready when we got to the window. After 30 minutes, I tried to call them 3 times since the doors were locked. They never answered the phone. I tapped on the drive through window, and the person told me the apple pies just got done. Apple pies take 7 minutes to cook. I waited 30 minutes before I tapped on the window. It was a total of 40 minutes total before the order came out. We were serving 4 people.

The people working the counter do not acknowledge you when you come in the door. You walk up to the counter and they're talking with each other and they're laughing and don't even say hello to you. Then when they're done doing what they're doing they walk up to the counter and mumble. You asked him what they say and they just Mumble again. Then the third time you tell them I cannot hear you they Mumble slightly louder. They do not tell you thank you for spending your money so they can actually have a job. It's ridiculous that people are employed acting like this. And it falls back on the management. How the management team do not see these issues is beyond me. Some places need to just fire everyone and start over.