Popeyes Louisiana Kitchen

This is the first time I've tried Popeyes in Huffman. Generally speaking, I find Popeyes to be one of the worst staffed fastfood chains there is. Tonight, I was hungry, too tired to cook and really craving fried chicken, so I decided to give it a shot. I used the Popeyes app to order and then picked it up. Using the app is absolutely the best way to order from Popeyes. When I arrived, I only had to wait about 2 minutes for my order, so I was pretty happy with that. I had ordered the 4 piece, spicy with 2 breasts and two wings. The chicken was nice and spicy and the breasts, which can be easy to dry out, were nice and juicy. My order was correct, the food was good and the service was good. Good job Popeyes.

Service is great, all boys and girls out there are very polite and professional and they always get my order right. But man, chicken pieces are getting ridiculously small. I understand when they get a small one once in while but not like this and not all the time now.

Come on. Food wasn’t ready. No line in the drive thru. One car in the parking lot. Literally cant even fill up the fry container. I ordered ahead and gave an extra 15 minutes to pick it up. No excuse. Don't waste your time on this place. Employees need to take pride in their work. Ordered thru the app @6:20pm picked up @6:35pm 5/9/2025

Bone in chicken was very good, hot and fresh. My only complaint is with the customer service. A very new employee (Franklin) was the only one at the front counter and he was having major difficulty running the register and taking orders. He was very polite, but it was obvious he had received little to no training on the register. When he asked the manager (Maria) for assistance, she told him she was "Too Busy" and to figure it out himself. I was stunned, along with the other customers standing in line. This is simply not a good management technique and led to very poor customer service.

I just went through the drive through and ordered two spicy chicken thighs with mashed potatoes and gravy and a sweet tea. There was only one other vehicle in line which was in front of me waiting for their food. Mine came out right away. The chicken was hot and fresh and full of juice so cooked to perfection! My potatoes and gravy and biscuit were all great too! It was so large I couldn't even finish it! My sweet tea is also on point! Will be back for sure! I would've took a picture of my food but once I started eating, I didn't wanna stop! Good job to the employees here!