Popeyes Louisiana Kitchen

Ok where to start. So my fiance and I arrived around 7:50ish pm and went to the drive thru. Had to wait about ten minutes to order. If you look at the order you can tell it was a rather simple order. Did not pay for the food until 8:20 pm (proof is in the photo of the receipt) when we got to the window. While at the window I could see employees just standing around not doing anything but talking and joking around. You know, not working but just having a good time. I was asked to pull off to the side while they prepared my order so I did. 20 minutes or so later my fiance and I decided it was enough and pulled around to get a refund. Inside, we asked for a refund and the cashier apologized and stated that the order was almost done. The manager came over after hearing that we wanted a refun

98% of the time the order is wrong. I’ve tried different ways of ordering. I’ve provided feedback. I’ve talked to on-site managers. I’ve only been to the drive thru. I love the kids, but no one is training them to review the ACTUAL order to the order. Even tonight, I was very explicit, i.e., mashed potatoes “and gravy”. (Where’s the gravy…???) They are good to repeat the order, at the speaker and at the window, but the breakdown is apparently with whom ever is preparing the order. If it were up to me, I would not ever go back.

I don’t see this location being open too much longer unless they get new staff! This is 3rd time trying them hoping I get better results but this was my last time. The chicken sandwich taste nothing like a Popeyes chicken sandwich half the breading was missing and the Mac n cheese was over cooked with a burnt taste & the food was cold. I don’t recommend this location at all!

We ordered on line to Popeyes in Belton sine we live in Temple. When arriving we were told they were closed and to call the number on the app for refund. This was 7:30 pm. There was no number listed...now for Hewitt. Called to see if they had a number for corporate. Robin answered and offered to make the order for us. I explained we were 35 miles away but didn't want to lose our $22.. so we drove to Hewitt. Robin waited for us to cook the chicken so it would be hot. Long story short. Robin and employee Hunter were great!! We'll go to Hewitt when we want some Popeyes from now on

Thank you so much Robin you have a great team of respectful teens! Hunter and Amoriae (hope I spelled his name right) served me. It’s very rare and I appreciate the fact that my order was accurate and delivered within minutes. I ordered the family meal with the crack pies omg the strawberry cream pies are to die for! Guys my food was fresh and hot even at closing. I will be back. I’m so happy there’s a better Popeyes in the area😀