Popeyes Louisiana Kitchen

Covington, TN · Fast food restaurant

Rating
3.4/5
★★★☆☆ 3.4
Reviews
20
Rank in Covington
#20
of 44 restaurants
City Percentile
30%
rating percentile
Address
Popeyes Louisiana Kitchen, 809 US-51, Covington, TN 38019
Phone
(901) 476-5631
Website
www.popeyes.com/store-locator/store/restaurant_84277
Status
Closed · Opens 10 AM

Popeyes Louisiana Kitchen is a restaurant located in Covington, TN. It is one of 44 restaurants listed in Covington. Its 3.4-star rating is slightly below the Covington city average of 4.0 stars. It ranks #20 of 44 restaurants in Covington. There are 10 photos associated with this location.

About Popeyes Louisiana Kitchen

Swing by your local Popeyes at 809 Us 51 S and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going... More

Hours

Saturday10 AM–11 PM
Sunday10 AM–11 PM
Monday10 AM–11 PM
Tuesday10 AM–11 PM
Wednesday10 AM–11 PM
Thursday10 AM–11 PM
Friday10 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Angela Winters · Jan 2026

I normally have no problems with this restaurant but I don't plan on going back anytime soon. We had a large order, normally like to order inside but you had to go through the drive thru. As soon as I pull up, no chicken, its going to be a 5 minute wait, Ok no problem. We get to the wondow, pay and immediately are pulled forward. Twenty five...yes twenty five minutes later, I back up to the window. They were waiting on biscuits. Was it chicken or biscuits? They tell me oh here it is, sauce and honey in the bag. One small sauce, no honey. Get home and its definitely not hot, you can tell it was sitting in the bag. Multiple vehicles came through while we were pulled up, all but one got food and left. They did bring out the other person's food though. No apologies for how long it took, no off

★★★☆☆ 3.0 Rick Dannis · Nov 2025

For the 3rd time in a row of going through the Covington, Tn store, I have been shorted on the order. I paid the upcharge to modify my 16 piece to remove the legs and add 2 additional breasts and 2 additional thighs. This should have been 6 breasts, 6 thighs and 4 wings =16 pieces. What i received was 12 pcs.... 4 of each all stuffed in a box intended for a 9 piece order. I tried calling the stores listed phone number which is printed on the receipt and online... it does not ring and immediately goes to the message of your call cannot be completed at this time... same as the other times I have tried to call this store about previous issues of shorting the order. I am going to escalate this to corporate as there are problems in this store that are not being addressed. The chicken I received

★★★☆☆ 3.0 Eliza Denise Royal · Jun 2025

The food was dried out. There were only two workers on staff or doing orders. The guy who rang us up had longer finger nails than mine. The food was hot. They gave us a bag of tea to go mixed half sweet and half regular. I'm giving three stars for overall presentation and packaging. The workers were cordial and bagged the order nicely.

★☆☆☆☆ 1.0 Merc Warrior · Jan 2026

Yeah we don’t usually go to Popeyes. We decided to today and wouldn’t you know it? We pulled into drive through and the person comes in and says you must come inside to place an order. Like it’s obvious your comms are working you told me over comms to go inside. Well sorry. Went to Taco Bell. Ain’t nobody got the spoons to get out of their car and walk in to beg for crappy dry bricks of chicken food. Hard pass.

★★☆☆☆ 2.0 Cathy W · Sep 2017

2/20/26-Hours on the door say diniing room open until 9. Doors were locked before 8. What the heck!!! 1/22/26-order correct this time but service definitely has room for improvement. 7/2025-Pre-order on the app, go through drive through, and watch 4 cars get their order before me. Then, when I get home, my custom 3 piece of 2 thighs and a leg is only 3 legs. AND, no chicken sandwich. I don't wonder why my 2-3 times a month eating visit is now 1-2 times a year. None of the 3 stores I visit can get orders right nor in a timely way.

Accessibility & Amenities

✓ Outdoor Seating ✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee ✓ Quick Bite ✓ Counter Service

Services

Fast food restaurantDelivery serviceFamily restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.