Pizza Hut

I go to pick up my order at the time I was given and the crew was scrambling for almost 10 mins to find my order. Finally, I'm told my order was misplaced. "Misplaced" is an unsual word to use for an order of 6 pizzas, but ok. I would've cancelled, but I was feeding a family in need. 15 mins to remake, plus the time spent looking for them, turned into the families dinner being late. Stuff happens, but the GM came out & treated me like I lost my own pizzas and had her waiting. Customer service is not her strong point. However, the young man and lady at the counter were very nice, so the stars I gave are for them!

This is what "extra mushrooms" looks like. This is the 3rd time I've received a pizza without the acceptable number of toppings. Now remember, adding extra toppings costs extra. I have 5 slices without any mushrooms. I also regularly order bread sticks (which come with 1 sauce) and then pay for an extra sauce. 99% of the time, I don't receive the extra sauce that I paid for. I have now started to call the store after placing an online order just to make sure that they fulfill my order as...ya know, ordered.

They are extremely rude, and forgetful. They told me my order was being made. 45 mins later they said it had to be redone. They kept lying while I was waiting. This pizza hut is a joke

I’d like to start by saying I frequent this location as my family loves Pizza Hut. However, the last few times I’ve picked up pizza that was “a lil dark” as in slightly burnt. As such I make it a point to open that box BEFORE I leave the store. This last time, again my pizza was a little burnt and when the lady at the counter saw my face, she politely offered to make a new one and would throw in something for the inconvenience. I decided on the 8 piece boneless wing with honey barbque. Pizza came out looking more “normal” like it should so I left. On the ride home, I figured I’d grab a wing to hold me over and when I did I noticed the consistency was “off”. It was dark in the car and I was driving so I simply closed the lid and figured I’d further inspect when I got home. Well, the result

The people who work here intentionally do not follow directions. After receiving a credit for an order that was done incorrectly, I ordered the Big NY with extra sauce and well done. The lady at the counter had the audacity to say there was extra sauce so y’all tell me, do you see any extra sauce?!?! Cause I sure don’t! Do not order from this horrible place with miserable staff that can’t follow simple directions.