Pizza Hut

Worst experience ever.. its all over a missing soda in my order. I called back to let them know and its directed to a call center. Call center can help. They direct me to corporate. Corporate is a recording directing me to the web page. I chat with someone there and they direct me to contact the store. I've been going at this for a hour. Its ridiculous the set up they have. I just want my money back for my soda. I'll will never order from this place again.

I came to get my food to go this week and one of the workers wasn’t the nicest. She didn’t seem to know what she was doing and she had quite an attitude. I just hope the red haired worker gets a talking too.

I wouldn’t know how the food is. We ordered 2 hours ago and never got our order. I hear they have one lone kid working. Poor kid. How can any establishment operate like this. Shut down online ordering if it’s impossible to keep up with demand. It isn’t the kids fault he is being screwed over by corporate greed. I don’t recommend ordering from here if uou want food. All you get is a night wasted trying to figure out if you are getting your order or need to cancel. You cannot actually call this store at all. It’s all bots and hurdles.

Placed order at 7:00pm via the app. It said it would arrive between 8-8:15. Around 9 we started to call because we didn’t get it. Phone goes directly to a call center. They couldn’t help us and said they’d transfer us to the store. After a few minutes of hold music we get another call center employee. Same deal. After the 4th call center employee, we gave up. Customer service via the website couldn’t do much but give us a refund and file an incident report with the store owner. Will not be returning.

Ordered online on 7/28 for a 7/29 delivery at 11:15am. I was feeding my staff prior to a meeting that started at noon. Food arrived at 11:58 which gave my staff 2 minutes to scarf down their food. Delivery was done by DoorDash through Pizza Hut and tracking showed that our driver waited there at the restaurant since 11:05. I called the local store and was hold for 10 minutes when someone finally answered they then placed me back on hold without even telling me they were doing it. Poor customer service. Horrible experience. I will never order from this Smithville Pizza Hut again.