Philly Pretzel Factory

Such a wonderful addition to Morristown. Customer service has been great. I especially loved how the owner is there often and she is super friendly. The pretzels are delicious. I love the frozen Lemonade! We will continue to be regular customers!! 🥨❤

Why does the woman that works there always have to be arrogant and condescending? She really has a chip on her shoulder way too often

Went to the store today and ordered 10 pretzels. The teenager serving me gave me 5 pretzels that had some strange white coating on them. They didn't look like they were cooked properly. When I asked for better pretzels, he didn't want to give me replacement pretzels despite the fact that the container in the display case we were standing next to had a pile of pretzels that looked perfectly fine. Very unhappy with this customer service!

We placed an order in store and paid three hours ahead of time for a 5:30 pickup. When we went to pick up they were out of everything. Meanwhile the guy making pretzels is dropping raw dough all over the floor. Pointless ordering ahead. This is not he first time we’ve gone in and they are out of pretzels but you would think if you ordered ahead and paid, you’d get your order. They have absolutely no system in place. We will not be back.

I ordered a larger tray of rivets which was prepaid for 3 hours in advance. When I got there it wasn't ready (preorders have never been ready when I've done them)and they were concerned they didn't even have enough rivets. They gave me stale rivets that had been sitting in the display case. Also the cheese cup was ice cold and not heated up at all. They sell a nice product but if they can't serve it fresh it's a waste of money.