Philly Pretzel Factory

Went just now at 3:36 pm and the showcase window was all broken down turned off and empty. They had no hot pretzels and the guy was cleaning out the oven and the girl sitting on the counter. Do you have any hot pretzels? She replied PROBABLY NOT!! 💁🏽‍♂️

Just purchased a pretzel hotdog and by time I got to work I saw that it wasn't fully cooked. I thought I was seeing cheese lol but it was dough!!!

This place is a joke. Went in to get 50 pretzels. Was told they only sell up to 35 per person. A quanity not even listed. Stopped here on our way to hospital to get pretzels for nurses. This was a bust. They had two young girls at front who just weren't comprehending the fact that she would sell me 25 and then my husband could've purchased 25 and that would've been fine. So they would've charged way more then just selling me the 50 I needed. If your not going to adhere to the menu you have posted then take it down. This was the most ridiculous thing I've ever had happen when trying to purchase something. Why was I begging to buy pretzels that I can clearly see are sitting there.

Nothing like the other places. I been there twice and won't go back to that location. Cold stale pretzel as felt like it's been out for days. They also charge more than the other places close by. Will never go to the blue bell location.

Walked in not knowing pets couldn’t come in but the girl at the front with dark hair was so rude in the way she told us that dogs aren’t allowed. This was on Sunday, Feb 16th at 3:48 PM. Whoever you are young girl, you need to work on your delivery, customer service, and overall communication. You got a LOT to learn in life.