P.F. Chang's

I expected a mediocre experience going into P.F. Chang's. But I wanted Chinese food and was ready to be proven wrong. Unfortunately I was not. When we entered, we were immediately struck by a giant light screen printed with a woman holding a samurai sword. A bit on the nose. I will say, the warm lighting is very pleasant. The service, on the other hand, was not so pleasant. I get the feeling our server was new, perhaps; she did not know how to use the POS system to seat us. After being seated by another, that original server took several minutes to greet us at the table. We saw her twice more; once to place our order, and once to pay (about 15 minutes after we had finished eating). No check ins, no pleasantries, not even silverware. The food runner who actually brought out our meal was v

I went here for Valentine’s Day and got the Ma Po Tofu. It was okay. Good flavors even though the texture was off. (The cornstarch coating on the tofu was coming off and sticking together, leaving a glob of flavored cornstarch and many pieces of uncoated, soft tofu on the plate.) I had leftovers that I brought home. Poured the rest into a bowl today to find not one, but TWO pieces of BEEF in my tofu, which was supposed to be vegetarian. That made me physically sick. What was going on in that kitchen? I won’t be going back ever again.

My fiancee and I dined here the night of the Fire Festival. We waited nearly 15 minutes before our drink orders were taken, and another 15 before we got them. We put in an order for 2 appetizers and only received 1. We sat with our appetizer for another 10 minutes before we had to flag down a different waiter to bring us silverware since we had none. When our entrees came out they were literally inedible. The honey chicken tasted so sweet like it was a desert. We have never left a restaurant with our plates completely full but we couldn’t manage to eat it anymore. When we asked the waiter for our check he brought it back without taking off our appetizer, and we had to wait AGAIN for this to be fixed. He did not ask us why we hadn’t eaten our food nor offered for us to speak with a manager.

We had Chante as our waitress at PF Changs in Providence and it was the finest dining service we have had in many years. I will definitely be recommending to my friends and family! Can’t wait to come back!!!

We had a great experience thanks to our server, Vanessa. She was very attentive, checked on us often, and gave excellent recommendations from the menu. Even when the restaurant got busy, she stayed professional and friendly. Customer service like that makes a big difference.She really made our night enjoyable. Definitely coming back!