Penn Station East Coast Subs

My wife place our order online and received an order confirmation. When she arrived to pick up the order at the designated time she was told the order had not come through and we would have to place an in store order and pay again. My wife was told once the order comes through they would cancel it and it will automatically refund the first order. Of course none of that happened so we called back 24 hours later and they said it could take up to 48 hours. Of course that never happened so we called back and was told the General Manger would be in on Friday to call him. Just called and talked to the GM and he said we had to call our bank and dispute the charges, there was nothing he could do. Maysville does not have a lot of places to choose from and I definitely would not recommend this store

Definitely not the experience I expect when I visit Penn Station. Dining room needed cleaning, food took over 30 minutes to come out, and staff seemed less than happy to be working that day. On the plus side, food did not reflect the other issues in the restaurant. Hot, fresh, and delicious as usual.

1/2/26. Sanitation!! The young lady who was finishing the orders kept the same gloves on the whole time we were there. She answered the phone, used the p.o.s. system to enter call in orders. Coughed into her gloved hands, portioned out fries, and used her hands to put the finishing condiments on sandwiches. It made me queasy just watching. My lunch was ruined. The other staff was pleasant and professional. Just need further staff training on glove usage.

Great food. Filling. Water from the tap is DISGUSTING.

We needed a fast warm meal tonight. SO, we stopped at Penn Station. We each had a warm sandwich that was tasty and get two big cookies to have with hot chocolate when we arrived at our hotel. Warmed the tummy twice!!!! 🍪