Papa Johns Pizza

I gave Papa John's another opportunity to provide satisfactory service, but unfortunately, I was disappointed once again. This time, the issue was related to timing. I experienced an excessive wait of over an hour for my pizza. The young lady at the register assured me multiple times that my pizza would be ready in 10 minutes, but this timeline was not met. I wish this location could improve its customer service.

When I called I was told to pick up my pizza in 15 min. When I arrived there was several people waiting, complaining about how long they had been waiting. It took another 30 min before I got my pizza. If they told me when I called it was gonna be 45-50 min wait I would have not ordered. Then when I finally got home with my pizza it was terrible. Very little cheese and not cooked. I have ordered from this store for years, but will not be ordering from them in the future.

I always check my food when I recieve it and right after it was delivered I checked as usual and there is a piece missing out my cinnamon pull apart as if someone took it out and ate it that works there. I called the store to inform them about this situation and the lady had first asked “was it one of those little knot parts” as if she already knew about it. She put me on hold for a little while and then came back and said it had gotten stuck to the parchment paper, I have worked at a papajohns before for over a year and have never heard of or seen this issue happen before. Therefore I am now contacting customer support and leaving this review as the team member at this location had no regards or respect for my concerns that someone had taken and ate a piece of my food that I ordered.

Haven't been back or ordered from here in 2 years since waiting 4 hours for my order to be delivered. Order pizza for carry out for Father's Day. I receive an email telling me it will be ready by 11:45-11:55am. Show up at 11:48am. Im informed it has not been started. Only one person working. Why is the store even open anymore?

Papa John's has gone so far downhill. It's become more expensive with worse quality. Ate half a slice and threw out the whole pizza because it was just so disgusting. This is the last time I ever order from any Papa John's restaurant.