Papa Johns Pizza

I had a very disturbing experience at this Papa John’s location. I personally witnessed employees touch garbage and other unsanitary surfaces and then go directly back to preparing pizzas without washing their hands or changing gloves. This is a serious food-safety issue and completely unacceptable in any restaurant, especially one serving the public. On top of that, the customer service was awful — staff were dismissive, unprofessional, and clearly not concerned when issues were brought to their attention. Cleanliness and hygiene should be the bare minimum in a food establishment, and unfortunately this location failed badly in that regard. I will be reporting this to the Department of Health and I strongly advise others to be cautious. Very disappointed and will not be returning.

The garlic knots could get some more garlic and the people working there need to be wearing gloves or washing their hands when handling food. I felt as of I was eating plain bread and tomato sauce. I had to ask 3 times before someone tell me when my order will be ready. On top of that the guy using the register, just move to the kitchen and start packing orders without washing his hands. They need to be properly trained.

The manager treated me like shit. This was my order number #1275354311. For reference if anyone in corporation is paying attention. I’m a loyal customer and the manager was belligerent when I asked why was my order taking over two hours to deliver. He treat tend to cancel my order. Which at this point every other delivery place is fine for the night. So basically I’m screwed.

This location is extremely unsanitary. I personally witnessed employees touch garbage and other dirty surfaces and then immediately prepare pizzas without washing their hands or changing gloves. That alone is unacceptable and a serious health risk. Customer service was also terrible — rude, dismissive, and unconcerned when issues were raised. I will be reporting this to the Department of Health. I do not recommend this location.

I live 3 blocks from this location, have an account with them and used the app for over 10 years. One day the app notifies me I earned a free cookie (due to me ordering about 4 times from them within the last 2 weeks) without any extra purchase required so I selected it for pickup. Once there I was told that they won't honor my reward without a purchase because according to them I don't have an account and I might be using someone else's points. I responded by showing them the confirmed order on my phone, as well as my order history in the app itself, then the email confirmations from the last year. Their response was to threaten to call the police, which I encouraged them to do so they pretended to but never did so I called. Once I did that the cashier then offered to void everything and