Papa Johns Pizza

Worst customer service experience ever! I placed my order online without any issues. 20 minutes past their estimated timeframe go by and still no pizza. So I call asking for an update, I get told that their system says my order is a carryout. I let them know I have a receipt that shows its delivery with a paid delivery fee and tip, as well as the time frame. They said this happens all the time in their system and they will send it over. 30 more minutes go by and I’m delivered a single pizza. I let the driver know i ordered 3 pizzas, wings and breadsticks. He tells me to call, so I call. The manager tells me they made a mistake and sent someone else’s order. Blamed me, and said I put the wrong address in. That the numbers were in the 77s. No house exists on my street with those numbers. I t

How is this “original crust”? I keep getting flat pizza. The pizza is tough and dry, almost cardboard-like. It tastes like a frozen pizza that was thrown in an oven and left to dry. It never used to be this way. The quality of Papa John’s has gone down recently, and here is the proof. So much for “Better Ingredients, Better Pizza”.

Manager George was very rude at this location. Ordered a steak pizza. Once the pizza was delivered opened the box and there was no steak barely on the pizza. They didn’t deliver our drink so we called them back and he answered the phone and replied back with “im the manager here I know how much I put on the pizza” just rude overall. Wasn’t trying to help. Waste of money.

Ordered 2 shakaronies and we got 2 cheese pizzas. I only figured it out until I got home. My kids were hungry so they just ate it like that.

Of the last half-dozen times I've gone, the order is wrong 50% of the time and the remakes are less than desirable. Shown in photo is the latest attempted remake after putting cheese on the first one accidentally - this second one has no sauce and the wrong toppings.. Not worth the headache, time, or money. The staff need better training and management, and we certainly won't be going back. But hey, we have MOD, Domino's, and Cryptic Pizza in the area! 👍