Papa Johns Pizza

Rio Rancho, NM · Pizza restaurant

Rating
2.9/5
★★★☆☆ 2.9
Reviews
20
Rank in Rio Rancho
#86
of 139 restaurants
City Percentile
10%
rating percentile

Papa Johns Pizza is a restaurant located in Rio Rancho, NM. It is one of 139 restaurants listed in Rio Rancho. Its 2.9-star rating is slightly below the Rio Rancho city average of 4.0 stars. There are 10 photos associated with this location.

About Papa Johns Pizza

At Papa Johns Pizza in Rio Rancho, NM, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Rio Rancho pizza... More

Hours

Saturday10 AM–
Sunday10 AM–11 PM
Monday10 AM–11 PM
Tuesday10 AM–11 PM
Wednesday10 AM–11 PM
Thursday10 AM–11 PM
Friday10 AM–

Customer Reviews

★★★★☆ 4.0 a a · Jun 2025

Update Oct 18. Positive change! We just had a pizza from this location. No issue. Service was good and facility was clean. The pizza was also better than our last experience. See update photo. Absolutely unacceptable experience. One of the pizza makers was preparing food without any kind of hair covering—no hair net, no hat—nothing to prevent hair from falling into the food. To make things worse, he pulled out his phone in the middle of spreading the dough, then kept making the pizza without washing his hands. That's a serious health code violation. As for the pizza itself—it was just as disappointing. Our medium pizza came with barely 8 pepperoni slices total, and two of the slices were just burnt dough with zero cheese or toppings. It looked and tasted like an afterthought. This will

★★★★★ 5.0 LTH Dionne · Nov 2025

Michael took our order! He was very kind & friendly! He also made sure we got the best deal! We also appreciated the free small pizza for the kids because they colored in the papa John's turkey sheets! My kids loved doing that! Thank you Papa John's!

★☆☆☆☆ 1.0 M C · Feb 2026

I do not recommend spending your money at this location. When my family and I ordered pizza, it came out with no sauce, was overcooked, and was extremely dry. A topping we paid for was also missing. When I returned to address the issue, the female manager ( no name tag) responded in a very rude and unprofessional manner, yelling across the counter while saying she would remake the order. Due to the way the situation was handled, I did not feel comfortable accepting the replacement order. Customer service should never make guests feel uneasy or disrespected, especially when concerns are being calmly addressed. I also reached out to Rahim Samji, District Manager at Papa John’s, but did not receive a response. Based on this experience, I feel my concerns were not taken seriously. I’m shar

★☆☆☆☆ 1.0 Michael D · Nov 2025

**First photo is initial pizza and the video is the UNCUT SLICES REMAKE”** THEY DO NOT QUALITY CHECK PIZZAS 11-8-25 ETA night shift I brought the first one back because it was uncut and had pepperoni under the cheese with no garlic butter. The excuse I got was “oh he’s new” fool me once right? As I’m waiting there with a promised time of 5-8 minutes they got music blaring and some employee is swearing casually in front of customers. If I’d of wanted that kind of vibe I’d of got pizza at Circle K at 2 AM which based off that experience seems to be what management expects here. So the lady I spoke to disappears and seems to not communicate to anyone I’m waiting on my remake because 11-12 MINUTES later someone finally asked “what’s the name on my order” wild stuff here guys. So we get the

★★☆☆☆ 2.0 Pamela Montanez · Mar 2026

Stood at counter for like 10 minutes with no response just looked at me. Then a girl (I think), came to counter and asked for my name for the order. Then proceeded to put stickers on a dozen empty boxes, then went to retrieve my pizza. Will not be back. All 5-6 people working but no one at the counter😳😡

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ Onsite Services ✓ Takeout ✓ Lunch ✓ Dinner ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Comfort Food ✓ Late Night Food ✓ Quick Bite ✓ Counter Service ✓ Dessert ✓ Table Service ✓ Casual ✓ Accepts Reservations

Services

Pizza restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.