Papa Johns Pizza

I would like to start by saying this has always had great customer service in the past, and I am a long time customer(over 10 years). But recently there seems to an issue getting your food in a reasonable amount of time. I had to cancel my previous order because when I showed up for carryout(at the app suggested time) I was told it would be another 30 minutes, but when I returned after waiting the additional time I was told the same thing that it would be an additional 30 minutes. I did not have the time to wait longer and had no choice but to cancel and receive a refund. So when I order this time I scheduled my pick up an hour ahead of time, but it was still not ready(had not been prepared yet)when I arrived at the set time. And I had to wait an additional 25 minutes. This store has alway

Went there for supper tonight and the cheese sticks were burnt up and whoever was making them didn’t know what they were doing or just didn’t care. They were burnt and paper thin you could actually see through them in a couple of places and several had no cheese on them. I called back after my daughter brought them home and the girl I talked to was completely rude and acted annoyed that I even called and what did I expect her to do she said she was the one who made them and sent them out and that there was nothing wrong with them. I told her I would like what I paid for an order of cheese sticks that had cheese on them and were not burnt up and paper thin because someone made the dough wrong. She did finally agree to replace them but acted like it was my fault and I was putting her out. So

Extremely rude employee that hounds people for tips when they are picking up carryout. They pressured my friend into paying a tip when she was only just there picking up the order that another person paid for.

I never leave reviews but this one couldn’t go unappreciated. The food was hot and fresh, customer service from the person who brought out the order was 11/10, the food itself had more effort put into it than any order I have placed from any restaurant period so far in 2023. Will be recommending to everyone The pizza had the pepperoni placed in a cute pattern so it wasn’t just delicious but also looked so pretty I almost felt bad eating it, whoever made that pizza didn’t even have to put HALF of that effort in for me to be satisfied, the person who brought out the order curbside also seemed like they genuinely LOVE their job and the vibe and energy they brought out with them made our night I had ordered for work from here previously but this was the first time I placed an order for just

They were slammed the evening we ordered. Orders were super high but they still remained professional. They apologized for the wait but stayed busy getting orders out.