Papa Johns Pizza

I ordered a stuffed crust with extra cheese and pepperoni for delivery. Way over 43 minutes, and I still didn’t have my pizza. I called and I was given the excuse that they don’t have a driver and use Door Dash. Ultimately, I was told to call back when I was ready to pick up my pizza. They were going to redo the pizza. Well, after I did what I had to do, I callled to tell them I was on my way in 15 to 30 minutes. The person who picked up the phone fought me on this. I said I will go home, and I want my pizza if it wasn’t there. I get home, no pizza. I called and spoke to the manager, telling him to just refund my money, including the tip. Very disappointed with this experience.

I had a really disappointing experience at this Papa John’s location at king of prussia. First off, they didn’t even have the small-size box (#8), which was frustrating. But the worst part was the pizza—it was undercooked to the point that I had to throw half of it away. To make things worse, the garlic dipping sauce was completely liquid, making it impossible to enjoy. Overall, the quality just wasn’t there, and I definitely won’t be coming back.

Unbelievably terrible. So many mistakes - wrong toppings, missing toppings, toppings all one on or two slices, improperly cut, not well done when asked for. They made mistakes or entirely wrong pizzas for customers before me. At one point under new ownership, I think, it was very good - properly cooked pizzas, generous amount of toppings evenly distributed, cut well, well done when asked for. Just an abysmal experience now. This place needs new ownership. Please do not buy from them ever again, they need to go out of business. Personally I'd go to a real mom & pop pizza place, but my wife and daughter like Papa Johns.

They forgot my 2 liter. I work in the food industry and when one of the drivers forgets something we make sure it is sent right out. All they they said was they would refund. I think that is terrible service. Also the food is barely cooked and I couldn't even communicate with the manager as he spoke no English. Im very disappointed and I will not be ordering from here again.

Poor customer service all the way around the board. Order placed at 5:30 it’s 7 pm and still no order and I’ve been on hold over 30 minutes and they just keep sending the call to hold music. I see I’ll be doing a better business complaint on this location. And if my pizza is cold best believe they will be refunding me! If I could give zero stars I would