Panera Bread

Panera bread is one of the whitest places I have ever ate at. How can you have a place that serves soup and bread and not know how to make soup. The broth is the most important part about soup. IT TASTED LIKE DISH WATER. They could have at least used some salt and pepper but nope. The bread. Rock hard. I could have used it to hit a nail threw concrete. Disappointed never again.

Went in on a Friday morning to catch up on some work. Ordered a coffee and a souffle, which is not my normal thing. Cashier rings me up, gives me a buzzer and says my food will be ready at the counter. Meanwhile, I'm working, get on a conf call etc. Thinking that it's taking a while but since I've never had one before, just thought maybe it takes a while to prepare. Realize later that it's been 40 minutes! Go back up to counter and ask WTH. The girl says, OMG so sorry. I never saw it come up. She then goes to counter glass (where muffins etc. are) and gets it out and puts on a plate. Here ya go, sorry. Literally again...WTH??!! Why even give me a pager for something you should've just given me with my coffee cup??!! And no offer of compensation. Please! In what scenario is this acceptable?

I had originally made a review when this location was new and had given the benefit of the doubt since its expected they'd take a while to get everyone trained. Since then, nothing has improved; the drive through is far slower than any other restaurant, items are regularly missing from orders, food is rarely prepared correctly, overall its honestly amazing that anyone can mess up simple dishes this badly, and now barely even an hour after eating we're both sick. Someone needs to fix this place BADLY

My only complaint is to PLEASE stop putting your cinnamon crunch bagels near the everything bagels or using the same tongs to retrieve them. As someone who can’t stand the taste of onions, 3/4 times at this location my bagel has been ruined with the taste of everything bagel on it and I’ve had to spit it out and throw it away which sucks because I love the cinnamon crunch bagels.

Panera is my favorite work lunch spot. I like that this new location has a drive thru which is convenient on a time crunch. The last two times I have ordered my order was spot on including napkins and cutlery. All of it was well packaged so the soup didn’t spill. The bread, apple, and salad ingredients were fresh. I recommend this location.