Firehouse Subs Fairmont Plaza

Terrible experience. Store was empty when we arrived, we placed our order. The two guys working appeared to be fighting. Other customers came in after us. After three of them were serviced, I asked about our sandwiches. The younger man smirked. I asked if there was a problem, he said "yeah" and kind of walked away. After another order was filled, I went back up. The younger man told me they were working on it. I asked how much longer since 4 other people, that came in after us, had been served ahead of us. He said 5 or 10 minutes. We waited 15. We went back to the counter, the older man said he didn't know why our sandwiches were not made. The younger man said, again, they were working on it. We asked for a refund. The older man was very apologetic and tried to do the refund. Only he co

Just went here with my husband and daughter. Our food came out fast and accurate! Great place. Love coming here when shopping

Jacob and Ken made amazing sandwiches tonight. Hot and fresh. Cleanest Firehouse Sub in the area. We highly recommend the brownies!

I ordered online at around 6:20, the mobile app said pick up around 6:50. I arrived at the store at 6:50 and went to the mobile pickup end of the counter. A worker asked what I was there for and when I told him my name he said he hadn’t seen my order. The other worker at the counter then rudely stepped in and waived me over to the checkout. I showed him my phone and said my order was placed, I have been charged, and it should be ready. He was blatantly rude the rest of my experience. He rudely read me off all of the names of orders that had been placed. When I asked if there was a way to fix it, he again was very rude and said he didn’t see my order anywhere. I stepped away from the counter to allow another customer to order. I placed a complaint on the app to have my order refunded. I the

Atmosphere-4 stars- themed to show support of the local Fire Departments and first responders. Plenty of seating and was very clean. Service-4 stars- Counter service but staff was very friendly. Food- Got a medium Italian Sub which was a good size. The meats are steam heated. Quality meats and cheeses are used. Would eat here again.