Chipotle Mexican Grill

I am being very generous by giving Chipotle two stars. My fiancé and I eat here at least once every three weeks, and up until now, our experiences have been consistently positive. The food is usually fresh, hot, and well-prepared, which is why we continue to return. However, today was completely unacceptable. While eating my bowl, I discovered a long blonde hair in the food. I had already eaten a portion of the meal before noticing it. Neither I nor my fiancé have blonde hair. The discovery immediately made me sick to my stomach, and I ended up throwing the entire bowl away. This is extremely unsanitary and should not happen in a food establishment. Proper PPE is supposed to include gloves, aprons, uniforms, and appropriate hair restraints. Incidents like this strongly suggest that hair co

If I could give zero stars I would! I never post complaints but this now the 4th time I've had an issue. After the third time and having to jump through email hoops, their corporate office comped 3 bowls to my rewards. I ordered 2 bowls and 1 salad. Got the dressing but no salad, but I was given a rice bowl instead. Ordered guacamole which of course I was charged for and did not receive. This is now the third time that has happened. I have been to other Chipotle locations and I have NEVER had a bad experience at those but the one in Whitehall is the worst. Always out of things, everyone looks lost and they clearly don't read the online orders. It's either terrible management or no management at all. You can't call to address it. All you get is an automated recording and they send you

Things have been getting worse and worse with Chipotle. Portions are getting smaller the prices are going up. It got to the point where I needed to order double meat to get the same amount that I would have gotten before as standard. Last time I was in there they were skimping on rice...RICE...you know the cheapest and most basic food staple. They want you to spend $12 for a cardboard bowl that is only half full. I'm finally done with this company.

Should have looked at the reviews before ordering, placed an online order was there within 10 mins of placement. They forgot the chips but had the dip? Thought that was the only issue no the entire bowl was cold, there was 3 strands of lettuce in the bowl and more cheese then everything else combined, forgot the salsa in the bowl and btw by cold I mean like frozen like come on guys I understand forgetting something I understand slightly uneven portions but I’m paying 17$ for a bowl and chips which for the same price could get WAY better and WAY more at one of the local Mexican restaurants. Then to top it off they were dead ok and the person at the service window just kinda threw my bag at me like she was in a rush. Then when I call to basically complain I get told “well um you gotta get ap

This is the worst Chipotle I've ever been to. I would recommend driving to Morgantown (which is a 5 star Chipotle) as this one is a dud. I get that food service is a tough job. I have respect for the workers. Even more so in the past few years. I try to be the easy customer - speaking clearly, please and thank you's and being prompt at checkout. I just can't go back... look at the pictures other reviewers have posted.. the make line is disgusting most of the time. They are out of ingredients more often than not. I tried to give this place many many attempts. I've never really been motivated to give a negative review on Google until today. The manager there is just smug and the antithesis of customer service. I have had many poor experiences with the Fairmont location... I'd love to sh