Panera Bread

Staff are very Rude with DoorDash Drivers. She saw me waiting at the counter when she was going back and forth two times and never asked me how can I help. I wish manager can give them more training of how to receive people and talk to them. Besides: the kitchen people have no orders literally and they didn’t start on the DoorDash order until I arrived and asked them. They were playing on phones and chatting .. until they see me asking about the DoorDash order.

Ugh. Not again. Ordered my food and they got it wrong. Again. I was so over the apparent manager who was standing where I wait for my food. Kitchen places the bag, she opens the bag and looks in it. When I received my order, I asked for butter. She asked me how many. I said I have 4 bagels and bread that I would like butter for. She demanded a number. Butter used to be out for customers to take what they needed. So much more pleasant than having to come up with a number. But, when I asked for ice and she demanded to know for what, I said to drink. So, with that heavy sigh and the eye roll, she tells the girl to get me a cup of ice. I received a small coffee size cup with about 10 ice cube in it. I turned in my heel and walked away, so annoyed I walked over to the register to

I ordered online and when I got there, it was all set for me to go! No waiting needed. There was a head manager walking around and he was very kind and asked customers, including myself, if they had everything they needed. I got my apple Fuji salad and I made sure to put no tomatoes on my online order and they listened! Not many Paneras would do that made me happy!

I’ve been to this Panera a few times, and the last two visits have not been great. The portions have gotten smaller and the prices have stayed the same or have increased (and a part of me gets that we’re in a recession but it still sucks). The last visit that prompted my review was when I ordered the chicken roma with the asiago bagel through the drive-through. I sat down to eat when I got to my office and found that there was NO chicken in my sandwich, which was absolutely unfortunate because the rest of the sandwich tasted fine. Just disappointing :(

Only reason I am going them a 2 star and not a 1 star is because they refunded part of my mothers money back. First let’s start with my mother placed an order using the app for a pick up for 4:10. She got an email saying order was ready for 4:11 we walked in as the email was reached out. We didn’t see our order anywhere so we spoke with the guy behind the counter and he said we did a drive-through and we sure didn’t. It took about another 10 mins do get our order; when they handed the order to us to proceeded to try to walk away without giving us our drinks on top of that my specialized grilled cheese was not even done correctly. Pictures will show what I got vs what was ordered. They offered for them to remake it but at this rate I am too hungry to wait. I have to say also if it was just