Panera Bread

I am very disappointed with my recent visit. One of my kids’ meals was completely missing from my order. I usually go to the location further down 9 Mile, but decided to try this one closer to my home since it did not appear busy. There were only two cars ahead of me in the drive-through, and aside from a slight wait to receive my rapid order, it was fairly quiet. Because an entire kids’ meal was missing, I am leaving a one-star review. It is frustrating that no one took the time to double-check the order before handing it to me and wishing me a great night. A simple review of the bag could have prevented this inconvenience.

This is my favorite Panera. We live right down the road (in cantonment) so it’s super convenient & quick. Everything is always fresh. The only time I’ve ever needed help w/ an order, the manager was great about it. Customer service is ALWAYS on point at this location. Everyone is super nice & chipper. The line is usually extremely short if there even is a line. I wish the ham croissant benny was here to stay, that’s my only complaint Lol We’ve always had great experiences at this location. I don’t understand some of these reviews. This food is FRESH. I’ve waited at McDonalds in this area for 30min in line for slop & half of my order to be missing or mangled & spent just as much, if not more, money for it. Panera always packs our food clean & neatly & it’s always fresh. I know when I order

I had a really good experience at this Panera location on 11/24/2025. The customer service was excellent, and I want to highlight the care and attention I received, especially when it came to my food allergies. The staff and kitchen handled everything with great food management, and my order was made safely and correctly on the first try, which means a lot to me. The portions were a bit smaller than what I usually get (I order the same thing every time, so I noticed), but the food was still fresh and very good overall. Between the attentive service, allergy awareness, and overall experience, I definitely recommend this location.

Got a Turkey Bravo with chips. Sandwich bread was dryer than usual and tasted old. Opened chip bag to find MAYBE 8 chips. Disappointed overall considering the cost. Service was great. Staff is welcoming. Food....not so much. This is what I get for settling for fast food over a home cooked meal.

We ordered two breakfast sandwiches and half a dozen bagels for pick up through the app. After getting home and looking through the order, we find that the bagels are mangled. We requested that the bagels were sliced in half, and I’d rather they have given us unsliced bagels over these. The asiago bagels were as pictures and the cinnamon crunch bagels had the topping scooped off in the process of cutting. We were going to use these for sandwiches over the next couple of days, but we can’t really do that now.