Panera Bread

Ok purchased two sandwiches from Middletown Store today. The taste of the Asiago Tuscan, and Spicy are very good. BUT it lacks chicken... absolutely nothing like the advertised photos on tv or in the store. Lucky if it covered half the bagel. I ordered chips with each sandwich and when I ask about the chips the lady wasn't the most pleasant.. "it doesn't come with chips!" I said I ordered and paid for them and showed her my receipt. As she tossed them on the counter. For $20.xx plus tip. Not happy.. I usually write positive reviews but can't do it here. Middletown, DE location

I had a very disappointing experience. I specifically explained for nearly two minutes that I did not want bacon added to my sandwich, and the staff member assured me that she noted it correctly. However, after going home when I opened my order, the sandwich contained only bacon and nothing else as requested. This was extremely frustrating and unacceptable. I hope the management takes better care in handling customer orders moving forward.

First time at this Panera Bread location. The restaurant seemed to be farely new since everything was up to date and clean. There were a couple of kiosks for ordering when we walked in. The food was good and the service was quick. Our food was ready fast. Everything was good, but the overall price seemed high, may be due to inflation. I love the green tea at Panera, which I always get.

Dear Panera Management Team, I recently called to inquire about adding red onions and Parmesan cheese to the side of my DoorDash order. During my call, I spoke with an employee named Liz, who informed me that she would try to accommodate the request but stated that she was not going to notify the entire kitchen because they were in the middle of a lunch rush. While I understand that busy periods can be challenging, I believe all customers should receive the same level of service and courtesy, whether they are dining in or placing an order through delivery. I would appreciate it if management could address this matter with Liz to ensure that customer requests and concerns are handled professionally and respectfully, even during peak times. Thank you for your attention to this matter.

It's winter. Turn off the AC. Could enough that soup sitting in the pass turned tepid by the time I picked it up. For clarity, order was placed on the kiosk, last name of 5 on the screen, name or number was never called, and less than 4 minutes passed from placing the order to pickup. How can it possibly cool off that quickly? Avoid sitting inside during colder months or you might freeze. There's nothing "warm or welcoming" about this environment. From freezing air inside during the winter to the lack of greetings from staff to some staff calling out some names but not others when orders are done. Lack of consistency. And not very friendly. Make sure you stand in front of the pass to avoid your food going cold because this employee chose not to call your name for your order but did call t