Panera Bread

I ordered a bread bowl I took one bite and basically, all the soup was gone. There was quite literally maybe 3 tablespoons of soup in the bowl because they didn’t hollow out the bread. Not to mention the bread was very cold like it had just come out of the fridge I went and spoke to a staff member who told me that they put a ladle of soup in there and that’s all they put in the bread bowls I told him I don’t think that it was a little full since I’ve taken a bite and it’s almost gone. He refused to do anything for me. Won’t be going back. They also had a line to the door and no one was helping the woman at the register.

If I could rate this location zero stars I would. I ordered a loaf of artisan ciabatta bread. When I got home, I noticed it was sliced up in four pieces and sliced open. I phoned the store and spoke to supposedly the manager on staff, Ian, a total joke. I cannot begin to tell you the attitude this kid had. huffing and puffing the entire time he was on the phone. He had the nerve to say they slice the bread because they need it for sandwiches. If an order comes in for a full loaf of bread, and they don't have one, they piece it together (see photos). I have never purchased a loaf of bread cut in four pieces and then sliced open. When I asked if you don't have a full loaf, why not just tell me or cancel the order. He had the nerve to tell me he doesn't have time to run around and call peop

I frequently visit this location for a coffee and pastry. However, the other day I went to purchase my usual order when I was met with rude customer service. I gave the staff cash money in her hand and she place the change on the counter away from me. I asked her, about not giving me my change in my hand as I gave it to her in her hand. She proceeded to say that she always does it but I watched her with the customer in front of me being given cash in his hand. I asked to speak with the manager and she tried to offer me something for free. I don’t want anything free. I just want good customer service. Then the district manager spoke with me about the incident and he had the nerve to say that she didn’t mean anything by it. How do you know what she meant? He can’t know. But I know what she

I have gone to many different Panera's and this one is by far the best. Service, food, and the manager was over the top accommodating. I had to change the pick up date and he step right up and took care of it. Couldn't be happier, will use them again!!!!

Food is very good. Tastes fresh and good. Service is good too. Pick up order was ready in minutes. They always put all the needed spoons, forks, knives, napkins. Unfortunately not every panera place never forgets it. Overall experience is very positive. The forgot to put a soup last time and added a bonus “make it two” as an excuse to my account. Customer service asked sorry so nothing to say but good.