Nespresso Boutique

Yesterday we went to buy an espresso machine for our home, but from the moment we arrived the customer service experience was very disappointing. We walked around the store for quite a while waiting for an advisor to approach us. This is supposed to be a point of sale, so you would expect the people hired there to actually want to SELL. Eventually a guy helped us, but only because he saw us approaching the area where they serve coffee and probably thought we just wanted free coffee. Of course we were also interested in trying it, but first explain the machines to us, because there are many models. Our intention from the beginning was always to buy. We finally chose a machine, and he told us, “I’ll get you some coffee while you check out the machine.” That never happened. When we came back,

I ordered a machine through here with a Black Friday deal. The deal was great and the staff were nice, but the wrong machine arrived at my house (shipping only, no carry out option). I received no invoice in email (which the boutique representative told me I would receive) and no paper receipt so I couldn't even confirm the correctness of the order. In addition the order and checkout process took forever, probably 20 minutes. I was visiting New York, so I called Nespresso to get this addressed. They refused to send me the correct one, and told me that I could only return the incorrect machine and repurchase my desired machine, but they could not honor my original discount. Ended up just returning my full order which included $120 worth of pods as well. Back to drip coffee for me. Extremel

Fantastic little shop to get your nespresso pods. Wish they had better deals here vs online but that's on them to get their pricing right. I would happily spend $50 - $80 if that meant getting closer to $1 a pod.

The queue setup makes zero sense and does not create a calming environment, but rather one that is similar to waiting at the DMV. Staff singled me out on behavior other customers were engaging in (testing seasonal flavors) and was dismissive, too. Buy your pods online or at Bloomingdales; this is a waste of time.

This Nespresso location is by far my most favorite. All the staff are so lovely and friendly. I love that they’re always happy to brew the latest coffee for me to try. Andrew is very knowledgeable and helpful if I need help deciding on what flavors to try next. Jessenia is so sweet and always has a smile on her face. Mark has the best British accent ever and is so wonderful to talk to. I’m always looking forward to visiting this location and usually leave with many more coffee sleeves than I planned for. Best Nespresso team ever.