Mountain Mike's Pizza

Mountain Mike’s in Hercules has been my go-to pizza spot since Extreme Pizza moved. I used to frequent Round Table, but this location became my regular because they usually have good deals and the customer service is typically on point. Most times, they’ve been great about providing ranch, plates, and cheese at no extra charge, which I always appreciated. However, today’s experience was disappointing. When I went in, the gentleman working attempted to charge $1.79 per ranch. I explained that I’ve never been charged for ranch before, especially when I’m already purchasing pizza. It didn’t make sense to me — I’m sure dine-in customers aren’t being charged for ranch, so it feels inconsistent to suddenly charge to-go customers nearly $2 per cup. Especially considering the portion size, which r

The garlic knots are not even knots here. They literally just rolled them, looked nothing like they were supposed to. Terrible taste as well. The pizza was very disappointing as well. This place needs more training. The El Cerrito location is soooooo much better. Only reason I went here is because its closer to my house, but next time I'll make the drive to El Cerrito.

Last night for my birthday I decided to get a pizza from here and that was a huge mistake. I tried ordering online and it didn't work so had my boyfriend drive to order and pick up. I asked for multiple things on the pizza which they were out of a thing or 2 which is understandable but I asked for extra sauce. When I got the pizza and took a bite it tasted freezer burnt and like a dirty oven, it overall tasted rotten. Not to mention there was NO sauce on it at all. I called up there and she said she would remake it but it would have tobe a smaller size which is insane after spending almost 40$ on a medium pizza. After awhile I was like okay remake it, then there was yet another ingredient they didn't have, so I just asked for a refund. She then began to try to argue and tell me that refund

This place has no customer service at all! They messed up my order completely wrong! It had meat on it that i couldn’t eat at all due to my lifestyle. They apologized and made me come back to give them the messed up pizza in order to get the pizza that I was originally supposed to get had things go right. Deff not a place I’d recommend to go to if you want good service !

Tried ordering online kept saying error 400 wouldn't let me do it. When it finally went through and got delivered it was the wrong pizza altogether. Called and was told were going to remake it because it was delivered elsewhere. Not even at a discount I had to go pick it up or wait another hout for delivery. Went to go pick up "fresh" pizza and brought it home. This pizza was not fresh at all. This was the original pizza from an hour ago sitting beneath heat lamp. I called and asked to talk to manager. I was told there was no manager. Ok sure. Let me talk to supervisor then. I was told there was no supervisor. To which I asked they left you guys on a shift with no one in charge? Let me talk to who's next in line of being in charge. I was told again there was no one I'm charge there but I