Jack in the Box

I pulled up to the drive-through and a man answered. I’ve ordered from him multiple times and knew he wasn’t the friendliest person. I asked for an Oreo shake, which then he chuckled and said OK and pull up to the window. But when I got to the window, he said “unfortunately, no” and then kept on repeating that he already filled the machine up. I’m not sure what that meant and I don’t think he did either. It was very apparent that he was lying. I just said OK and thank you and drove off. I’m usually the type of person to avoid conflict and let it slide, but I wasn’t having a good day and was looking forward to this.

I don’t get this Jack in the Box. At night, it appears they take an order at the drive thru, then cook that order, give it to the person that ordered it, and then takes the next order in line. Why do I think this? Because as I write this, I’ve been in line for 22 minutes. There were three cars in front of me. Two have gone through. The third car is at the ordering screen and has yet to give his order. He pulled up and I heard the worker say “hold on” about 8 minutes ago. It would literally be less time to leave and go to the Jack in the Box in Pinole Valley one stop over, but there’s a car in back of me so it’s going to be a nice round 30 minutes before I reach the ordering screen. It’s been like this for a while now, and the most curious thing is why I come back here thinking it’ll be

A family member constantly goes to this location on a specific day and time and the outcome is always good. The employees are nice and friendly. Food preparation is ok. Restaurant is clean and fast service.

I visited the location at 3800 San Pablo Ave Bldg A, Hercules, CA 94547 this morning to grab breakfast on the way to my office and ordered a supreme croissant sandwich. Once I got to my office and unwrapped it imagine my surprise when I saw a half eaten sandwich neatly wrapped and placed in my bag. Not only is this unacceptable behavior but is completely unsanitary and a piss poor reflection of the employees which thereby reflect on the corporation. To make matters worse trying to give feedback on their site only results in multiple crashes due to a poorly developed script and the inability to even leave any feedback at all. Trying to use the phone number provided above is also absolutely useless. As a corporation you really need to take a step back and figure out how to improve not

They are alright with me. Down to earth.