Moe's Southwest Grill

I visited this location on Monday and was blown away by the service from Tehya, Audrianna, and Raelynn. These three ladies were absolutely amazing, handling a constant flow of customers with total professionalism and grace. It was disappointing, however, to see that the manager, Zach, was nowhere to be found when the team clearly needed support. These three employees are essentially running the shop on their own and performing at a level far above their current roles. Given the leadership gap and the fact that they are carrying this location, they truly deserve a significant raise. They are the only reason for this 5-star review!

Long story short, don’t waste your time and money on overpriced and bad quality “food” from this establishment. I Went through the drive through at the Houston Lake Rd and Hwy 96 store, on 12/26/2025 at about 8 pm. Ordered 2 quesadillas and a bowl of queso for my wife and I, totaling nearly $50. Absolutely outrageous to start with, but was expecting a quality meal. Got my food after waiting about 20 minutes and returned home, a drive of about 8 minutes. When I arrived home and opened the bag, it already started off badly, as the quesadillas were only partially wrapped in foil and ingredients were spilling out in the bag. Began eating and found the food was not prepared properly, bland, cheese was not even melted, and the meat was hard like it had been refrigerated and set back out multipl

Tehya, and Aubree were amazing! So kind and very professional. 5 stars all the way my fiancée and I came in just before closing and were treated very well despite the time. We were not rushed. Would come again because of the staff.

I’ve always liked Moe’s but this particular location I will not return to. My burrito was really bad. Tortilla was cold and hard, the rice was undercooked and crunchy, and the overall taste was just bad. The chips were the only saving grace on this one.

Ordered adult entree and kids meal, advised cashier that it didn’t take off kids meal price. His response oh we don’t do that, I asked since when he said he didn’t know?!?! I just feel like people here just don’t care about customer service or doing right by the customers. A bad experience every single time!