McDonald's

I don't like to order food off the big tablets and a very nice girl came over and ordered everything I wanted. She was very pleasant and friendly. She got my order herself that was ready in just a few minutes. Everything was hot and cooked well. This is the second time I've visited this location and it won't be the last as I'll continue to stop there when I travel that way.

No one at the cash. Another customer had to keep ringing the bell for attention. About 5 min later an employee showed up to serve her. I waited for my order of 2 coffees for over 10 minutes. Employees were chatting, laughing not paying attention to preparing orders. My coffees were cold. Asked for a replacement and they were replaced with cold coffees again. I left without getting what I paid for. Horrible experience.

Traveling from Phx to El Paso, this McDonald's was our option to stop at 10:50am for an early lunch with hungry kids. Staff was STILL putting out orders from breakfast and had everyone else who had already ordered from the regular menu waiting for 20min. When we walked in, there were at least 5 families waiting for their food and all looked very frustrated so we continued our drive to lordsburg nm and ❤️ well, this location never fails us. A customer stood up and KINDLY told the lady who is leading at the monitors that she had been waiting for over 20 min and she told her, "well maybe you shouldn't have ordered so much food" Its the holiday season: staff up, follow the times: to stop serving breakfast when you are suppose to, and find nicer, more responsible leads or managers... 🤷‍♀️

I'm not sure what's been happening, but in the last few weeks, either my husband or I have had poor experiences when ordering from here. I get it — everyone has off days. I've worked in fast food and understand the process. Our experience has included them forgetting or giving us the wrong item, handing our order to someone else, or completely getting it wrong. When I returned to get the correct order, the staff were rude and condescending about my asking for it. I truly don't understand what the issue is. If it's due to being understaffed, having bad days, training, team management, or management itself, then something needs to be addressed.

We travel past this McDonald’s frequently and used to always stop. However, that has changed. It gets worse each visit. The Egg Muffins always have egg shells and the muffins are as hard as a rock. I never comment, but this has gotten old! They are swimming in butter? Is that to try to soften them up? If so, it doesn’t work. We had to take the eggs off this time so we didn’t break a tooth on the rock hard English muffins.