McDonald's

This mcDonald's ranks high in the worst McDonald's list. I don't know how their system works but contrary to the other McDonald's who receive the order and start making the food when you are nearby, this location starts making it as soon as they receive it. Other McDonald's wait for the customers to get there, this location will make you drink with ice and let you drink literal water when you pick it up. I have never gotten hot food here and their online other things is pointless. One day you order and get to the store within 5 min and wait 20+ minutes for the other. Another day you arrive within 10 minutes and have to wait 30min. Then other times you order and get there and it's already made and cold. This location seems to judge you more by appearances rather than seeing you as a paying

Placed a mobile order for curbside, waited nearly an hour watching cars that pulled in well after me come and go just to get room temperature food. 3 drinks, a milkshake, and an ice cream brought to the car with no drink holder. The person bringing the food out held the tray and basically gave me a "here, take your stuff" dismissive attitude like I was the problem for being a customer. Im just trying to feed my kids a quick meal after a long day at my own work and not having to cook, but I probably would have been better off getting the mcdonalds in Lawrence and driving it back to Ottawa because then it would have still had a chance of being warmer and fresh.

This location in ottawa ks is horrible. The fast food is not fast at all. Order online for pickup and wait 20ish minutes for the food. And once get the food it is cold. Or they dont get the order correct. It seems the staff are more focused on talking to their friends than working. I would avoid this location if possible.

Visited this location on December 28th, a Sunday morning. I was traveling that day so I used the app to make my order in advance. Upon arriving they were very busy and I ended up waiting 45 minutes for my order. The young man serving the front counter behaved as if he didn't want to be there. He and another employees had an earbud in their ear. I had to check up on my order twice to see if it was being made. The drinks were good. But the sandwiches were lukewarm. I did finally receive an apology for the wait from one of the staff. Usually McDonald's food is hot and fresh and quick. This visit was disappointing and I will choose a different McDonald's location or a different restaurant in my future travels.

I placed a mobile order this evening, and while the food was decent (on par with what I expect from McDonalds) except one thing. I paid for 6 dipping sauces with my order, and received zero. It’s $0.60, I’m not worried about the money. I’m frustrated that I didn’t get my full order, and that my husband and I had no dipping sauces for our meals.