McDonald's Glendale Heights-O’Keefe Family Restaurants

this is the 2-3 time we have asked them for no cheese on a double quarter pounder and they still keep adding cheese, I understand if it’s busy and stuff but I’m paying with my money and not yours. Most of the staff sounds miserable over the drive thru and you have to scream because they say they can’t hear you at all. Please train your staff to do better as it’s NOT that hard to read a ticket, I’ve let it go by so many times as I do emphasize with the staff but please do better if a customer asks you for something very basic.

This seems to be a problem McDonald's has in general. The new method of cooking the burgers in onions like white castle, only works if your cook knows what they're doing. Ever since you guys have started doing this every other burger tastes like you're eating an onion like an apple. It's disgusting not to mention the thing reeks like an onion when you open it. Either train the cooks how to do this properly or just stop doing it!

My family usually go to other Mcdonald’s around the area, but we were close to this one and we had THE WORST experience. The other 1 star reviews were right, they never give you your sauces. Payed for sauce that comes with 20 pc. chicken nuggets and they didn’t include them. But then even after we asked for the 3 sauces, they only gave us one. They refused to give more and we literally had to EXPLAIN to them why we needed more. We also don’t know why this specific location have more expensive menu prices?? Sauces are also 25¢ each when you can get them for free at another location in the same town. Service was also terrible. Cashier lady today was rude and it took forever for them to get to us when we were one of the only people inside the restaurant. There’s also a teenaged boy that doe

I came through here after school one night because I was really hungry and desperate for some food, so I went through the drive through and I got the double quarter pounder meal, PLUS an extra fry. I specified that like three or four times at the drive thru, because the guy already seemed like he didn’t know what I was asking for. He kept putting my order on the board and taking it off, so I already knew this wasn’t going to come out right. I ended up getting my food and got all the way home, only to find out that surprise I didn’t get the extra fry. Mind you I TOLD HIM, more than once and I double checked and asked him if he put the extra fry on there. He told me yes but I saw it wasn’t rung up. I ended up going back and told some lady, who didn’t even really speak English, and she was no

Ordering on the app woth in store pick up was easy. Staff was pleasant. Sausage McMuffin with egg and hash browns tasted perfect