McDonald's

I don't typically write reviews, however, I frequent this McDonald's probably more then I should, but it's because they are efficient and my food is always hot. Also, I have to give a shout out to Alex. He has waited on me several times in drive through now, and he is so professional, polite, and friendly. And patient with me with my special orders. Y'all are doing the thing. Keep up the good work.

Rip you off McDonalds. Dec '23 ordered at drivethru, they rang up the order WRONG, but I caught it right away. They said "We can't change the order because you paid thru the app." Once manager got involved and confirmed, I said I'll go elsewhere, just cancel my order. To my astonishment, they said they could not again because it was paid thru the app. They KNOW they lied when they then told me to get refund thru the app. After trying at home to do the refund, I googled it. Their corporate website clearly says get refund from the local manager. Went back two hours later, spoke w same manager in person. He came clean and said they are supposed to do refund but the "boss-manager simply won't allow them to do it." Another visit during pandemic, ~10pm, I ordered an Egg McMuffin (an all-day item

The absolute worst customer service of any McDonalds or fast food restaurant I’ve been to. They will mess your meal up every time and do nothing to make it right. Just today, left two sandwiches out of our breakfast, call to ask for a refund and they say they’re not serving breakfast anymore and the manager hung up on me after saying it’s not his problem. Proceeded to hang up on me 2 more times immediately after picking up when I called back. Wish I could say this is the first time a situation like this has happened, but apparently this is where the employees McDonald’s can’t fire go to work…

So, I love down the street from this McDonald's. I stopped coming here because it was dirty, food was slow, rude workers and my order never came out right. Oh how times have changed. It is like a complete 180 inside. Everyone looks happy, the floors are clean and food actually came out in under 5 min. I was impressed. What really caught my eye was the roses. No, not fake ones, real roses on every table. It really brought the place to life, have it a wow factor. Whoever is behind these changes keep it up. You are doing such an amazing job. I will come more often.

I opened up my food and all 3 of my ranches were moldy…. i’m talking about watery green ranch. It was disgusting and appalling. I immediately threw my food away because i didn’t want to risk it. Never again.