Logan's Roadhouse

I have eaten here several times and never had a negative experience until today. We sat at our table for 10 minutes before the server acknowledged us and stopped by to take our drinks. We then waited way too long for rolls. I had the hostess get us small plates after our rolls were finally received without any. We ordered an app of nachos that we watched sit on the pickup window for 10 minutes. Kiddos to the kitchen/cook who kept the orders moving until the pickup window/shelf was full waiting to be taken to the tables. I’ll be back, but hopefully will have quicker better service next time.

We arrived with a party of 5 & was placed on the wait list (approximately 30 minutes). We weren't concerned about the wait as they really didn't appear that busy. Patrons were finishing and leaving pretty soon after we were placed on the wait list. Another large group (of 6 -7) arrived while we were waiting. That group was seated before us! There was a couple (2 people) who were waiting before we arrived that got seated just as we were (all while others were had been). When the hostess sat us, she placed us at a table for 4, with only 1 set of silverware. Finally got our drinks ordered, still no more silverware. Our salads were brought out without any additional silverware. The manager stopped by and noticed "many things wrong" but nothing was corrected. There were employees "hanging out

My steak was very tough. I vould barely cut it and had trouble chewing it as well.I only ate part of it. Their steaks are normally not this bad. Their sweet potatoes are amazing. I like mine with butter and salt..nothing sweet. Our waiter was great. He was helpful and nice. It was noisy but it was also a Friday night..so not unexpected.

Was seating by 4pm. Got our order put in and our drinks. Another couple asked multiple times where their food was. A different waiter told them the food would be about 2-4 more minutes. Finally the couple told the waiter they have been waiting way over and hour and was leaving. Another couple behind up had to walk up to the bar to get their own drink. Our waiter wasn’t bad, but she would hold 4 drinks in her arms, spill it down her shirt. Was constantly reaching over and handing us the food to pass out. The table was able for her to walk all the way around to give to each of us. Another couple at the bar also left. After waiting 1.5 hours we got our food. The kid steak tips were burnt and rubbery. Will not be back.

We stopped in after the lunch crowd. Service was good and food was ok. I felt that housekeeping could have been better but overall a good experience. But waiter was very friendly and attentive.