La Veracruzana

Walking into the restaurant it shows clean, neat and minimally staffed…similar to other hybrid full service/fast food place. Our first…and last…time dining with La Veracruzana! The food was uniformly tasteless. Appearance was appealing but having eaten Mexican style from Texas to California and in Mexico, U.S. and Canada there are many talented Mexican Chefs…La Veracruzana fails the taste test!

Grilled Chicken Tostadas were ordered with no lettuce or tomatoes just chicken and cheese. Came back with refried beans and the person who ordered it hated refried beans. No where on the menu does it state Tostadas has refried beans unless you order the beans Tostada. She returned the food and said she didn't want refried beans (she did ask for no lettuce and tomatoes). They said they couldn't do anything about it, unless they charge her for another plate. I think it's wrong to bring a plate of food that the menu doesn't specify includes beans and do nothing about it when it's not wanted unless you pay for the whole meal again. Terrible customer appreciation.

My wife and I used to order from this location all the time, and the food used to be amazing. Sadly, over the last few months something is definitely different about Veracruzana Easthampton. Last month we ordered through Door Dash and everything we ordered arrived so burnt, and smelled so bad that we couldn’t eat it and had to throw it away. She ordered the chicken enchiladas, I ordered chicken nachos. Thankfully, we were refunded through Door Dash for our entire meal. Fast forward to last night. We were craving Mexican food, and decided to give them another chance. This time I decided to go with my mom to have a drink at the bar and order takeout to go. We sat at the bar and guy working the register/bar seemed very distracted by the guy working in the kitchen, because he kept going back t

This is my second try at this restaurant and I still feel like it's food is for local elderly Caucasian customers. The location is nice and that's about it. I ordered the pork bowl and it was a 3/10. Rice was under cooked , pork wasn't pulled but white meat cuded pieces. And the beans were bland to me. Customer service was still on the lower end. I won't be back .

A huge menu of home-cooked traditional Mexican cuisine with many wonderful sauce options. Several booths and large tables for groups, as well as smaller tables. Very kid-friendly. Not too loud so you can hear the other people at your table!