Jimmy John's

I placed a delivery order last night close to closing time, but the order went thru. My account was charged and I got a confirmation email. I had a missed call but I didn’t answer bc the caller ID said “wolf pack enterprises “. About a half hour went by and I didn’t get my food so I called, and kindly tried to inquire about my order and whoever answered cut me off saying “well I called you and you didn’t answer” very snotty attitude. I said okay well yu charged me, they said it would take about 24 hours to refund but they didn’t have. A driver so it did decline. I’m like okay, well I would’ve appreciated a voicemail and maybe a little less attitude. I called back today bc I love jimmy John’s and am very upset not even that I didnt get my food but bc of the way I was talked to when I was j

Got club tuna today. Lettuce is crap. Very little tuna. Will not return to this location. I love Jimmy Johns, but this was terrible. Over $20 for a sandwich and they are cheaping out. Scrolling through the reviews, how is this location getting away with all of this and still in existence?

Ordered lunch through DoorDash. My dasher called me upset to express that they refused to give him my order claiming that it had already been picked up and he was the third person to try. The app showed on both of our ends that the order was not picked up and was waiting for the dasher. I could hear them being rude to the dasher as we were on the phone, so I called and the girl was just as nasty to me. She very RUDELY told me it wasn’t her issue it was a DoorDash issue. I followed up by asking if it’s a “them issue” if they gave my order away to someone else and she loudly told me no because she’s not the one who gave the order to someone. I was told I couldn’t speak to the manager because they were on the phone, I was then hung up on after being told to “have the day I deserve” and when I

This location has been terrible since it’s been open. But every once in a while I try and give them an another chance. And I’m just consistently let down. The staff seems nice but they are constantly forgetting items and the quality of the subs is just poor.

I have been in the service business for 30 years or more and never experienced anything quite like this phone call. I recently just gave Jimmy John's a chance after not going for years. If chasing away customers is the goal here give that guy a raise