Jimmy John's

I went here before close because they shut off online ordering. I ordered 2 subs modified in store. When I got home, I got everything I asked not to be on my sandwich on my sandwich, and nothing I asked to be added was added. My sanwich is covered in onions after I explained I was allergic. The employee wearing a full face mask covering his whole face, that's a bit weird and uncomfortable. I'm not sure how both my sandwiches were made completely opposite of what I paid for and can't eat it. I'll be calling in the morning. The email you gave me isn't valid so now what

This location has gone down hill!!!! Slow cranky driver always goes to the wrong house. Been 45 minutes still haven't seen my sandwich. And I pay $20 for garbage. Wanna call and cancel my order I hate this location or you get hard old bread

I ordered a TOASTED sub for delivery directly through the website & it took 50 mins for my order to be delivered. Apparently they sub out their deliveries through uber eats which was shocking. They advertise as "fast" but there was nothing fast about this. The uber driver had 2 other deliveries despite living one mile away from the jimmy johns I was the last order to be delivered after he drove all the way to royal oak to deliver before me. The slowest delivery ive ever had from JJ's. Very disappointed in this jimmy johns. First time ordering delivery from this location, never again. On top of that the sandwich was cold & not even warm.

I've had multiple issues with this company without even ordering from them yet. The first time I tried to order I guess it was after the time and I realized and so I called and canceled and they delivered the sandwich the next day anyways luckily it hadn't been paid for yet. The second time I tried to order a sandwich with cash and they called me back and said that they don't have anybody that can accept the cash as a delivery driver. Then y'all need to stop accepting cash. If you have no one that can accept cash then you need to make it no longer an option. It is not my problem if you cannot get drivers. Pay your employees better.

This could’ve just as easily been a one star review and that is the difference between good and poor management. I ordered my food and was waiting a pretty long time I called and there was an issue with the driver or something or other in my order was still five orders behind after a pretty decent wait, I had to go get my kids from school and the general manager (Hala I think?) brought their driver back to the store to remake my food and then drove it to my house personally with an extra cookie for my daughter. After years of working in the food service industry, I understand that stuff happens and a good manager is what makes the difference between a good experience and a bad one.