Jet's Pizza

I called my order in at 6:03pm. I ordered a small deep dish cheese pizza extra pizza sauce turbo crust, and I said a large deep dish special pizza add ground beef, add banana peppers and pineapples on half and 2 things of ranch. The young lady told me banana peppers came on the pizza I was like oh okay. I get there and theres a line then a man in front of me order 3 pizzas. I step up and pay for my pizza she says a small cheese pizza and an Eugene supreme, I instantly look up to see what come on that I tell her thats not what I wanted I said a special add banana peppers but I'll take the Eugene supreme, she looks at me no apologize or nothing. When I paid it was 6:27pm, 6:35pm roll around and me and another man asked about our food the young lady that was Caucasian spoke to us we both told

Jet’s online ordering is one-off, but we got it done. Food was hot, but not ready when I showed up! Pickup person was made to wait “5 minutes” but when pizza was ready no one moved to make sure the wait was minimal. Still sat and waited until I inquired aloud. Did not order pineapples on my pizza but got pineapples sooooo…there’s that!

Ordered a 4 corner deep dish... picked up a heart shaped pizza. I'm glad I checked the box before I left the store because the cashier wasn't going to say anything. Her explanation was "We ran out of smalls"... So now I'm questioning whether or not their dough is made fresh daily at this location (Jet's claims all their regular dough is made fresh every day, but companies do lie). Was this heart shape from Valentine's day two days? How do you "run out of smalls" if the crust isn't prebaked in the pan? Because even if the dough isn't fresh, aren't they at least pressing the dough into the right sized pan upon order? I need answers! lol Ulitmately was hungry and my lunch break was winding down, so I didn't have time to wait or contest this. But I specifically wanted deep dish with crispy

I was very disappointed to know that when I ordered my Jet 10 Pizza that it came in round because it wasn't a large. I ordered a medium. Not the same at all. I miss the crisp cheesy edges. Not to mention all the big air pockets in the round crust. Not a happy camper.

I went here for a deep dish pie on December 11, 2025, and received excellent customer service from Quan!! He was very friendly and accommodating. Not all Jet’s Pizza locations in Michigan are the same and this one in Ferndale is one of the best around and worth the drive!!