Jersey Mike's Subs

I use to love going here! Id drive 30min one way just for a sub and great customer service. I literally go almost a month without my #7 turkey mikesway and come in and the food is still delish but I must say quality took a lil hit. I'm guessing from not doing fifo and proper cleaning because I've never seen this place be so bad. So dirty. Totally sad! I use to be greeted at door and they knew my name and allergies. Over last couple months I've noticed a decline. I think the gm left. And her workers probably followed. I hope they fig it out soon!

I came in earlier and ordered 2 hot and 2 cold subs. Somehow I got my hot subs before my cold subs (which were fairly easy to make, a regular and a kids ham and turkey plain no cheese (they put cheese)). When I get home the hot subs are already cold , and the peppers aren’t even cut just huge chunks of peppers taking up half the sandwich. The quality has gone down over the months.

It's probably not fair that we go during the lunch rush, but I suspect anyone can be perfect when the store is slow. First time we went, the pop machine was out of ice. Second time we went, they were short-handed and the hot sandwiches took 20 minutes. Third time was okay, all went okay. Everytime, the tables were unwiped, but I understand that due to lunch rush. Sandwiches are good, but cookies are FAR too expensive for what you get.

It would have been a great experience today having a great JM sandwich. But the manager had her 4-5 year old son behind the counter where our sandwich’s were being made. She had gloves on the kid, that didn’t matter when he licked his hand (with the glove on) but then he touched someone’s sandwich that was being made. He grabbed a bread knife at one point because she wasn’t paying attention to him. Was just waiting for him to touch the grill or the meat slicer. She let him roam around with guests and he took a whole bag off cookies, chips, brownies to the back.. I’m sure the City of Ozark and Health dept would have a hefty fine if they would have been notified.

Ordered two kahuna subs around dinner time, Waited for 40min to finally get the subs. and when i get home what a surprise. Not the two subs i ordered. Been here once in the morning and the food was great. But night crew needs some help. I would recommend having a supervisor stay with your night crew if this is the kinda service your selling.