Jersey Mike's Subs

ABYSMAL customer service and speed. All employees working at about 15% of the speed that corporate demanded of me when I worked at JM 10 years ago. Zero smiles, staff confused looking around trying to figure out where all the sandwiches go. No one calling out mobile orders requiring customers to butt in line to ask if theirs were ready. Bought a gift card and the employee made no verbal acknowledgment and fumbled about with the POS for 3 minutes before walking away. We inserted our card and I guess it went through?? We’ll see come Christmas Day!! No cheese on my wife’s 31, either. Lukewarm, too!! My #8 was SOAKED! You have to wipe off the cutting board station with a rag, not a scraper!! Really, guys??? Who trained you guys? Corporate needs to crack down!!

Ordered a veggie wrap with extra cheese and lettuce. The wrap was dry, cracked and was crumbling in my hands when eating it, there was also no extra cheese for the extra charge, or lettuce. Also ordered a veggie bowl with extra cheese and lettuce, you could see the bottom of the bowl there was so little cheese and lettuce. Calling the fulfillment of that order disappointing is putting it lightly. I don’t know who would give a dried wrap like that to a customer paying almost $13 dollars and an almost empty salad bowl for the same amount. If I could give a negative star experience for this I would.

The other day my son and I stopped by Jersey Mike’s (Lake Stevens Location) but the power had gone out so they weren’t able to serve anyone. The manager actually ran outside to give us two coupons for free subs on a future visit, which was already really kind. I came back today to use the coupons and noticed they said one coupon per day for a regular sub. I ordered two minis, expecting to pay for one and get the other free. When I went to pay, the manager may have remembered giving us the coupons and ended up giving us both subs for free anyway. We were very appreciative of the kindness and the customer service. Everyone is always so friendly. This location truly goes above and beyond. Thank you!

Genuinely probably some of the worst costumer service out of anywhere i’ve ever been in Lake Stevens which says quite a bit. Incredible food but for some reason every single time i come in/doordash for absolutely anything there is always a problem. The last 2 times i haven’t even received my food. Every time i order on DoorDash they ask me to call the store (which isn’t a jersey mikes problem) but what IS a jersey mikes problem is how every single time i call the store to politely ask what is going on with my order not only have they failed to resolve the problem every time but the employees are INCREDIBLY disrespectful. Super disappointing and i will not be coming to the Lake Stevens Jersey Mikes anymore.

I literally live in Lake Stevens, but my experience was bad.. So I rather just stick to the Marysville location… Ordered 2 subs.. Literally the same sandwich.. My Partner’s looked okay… Mine on the other hand must have had stale bread because it fell apart as soon as I picked it up.. Mind you, I get the ChickenBaconRanch often… So I know what it’s supposed to look and taste like. They literally slopped mine together.. Mushy tomatoes, just nasty. My man ate his. But I literally ate a little bit of the inside and threw the rest away including the bread.. We sat inside the store so it’s not like it was left to sit and get soggy. I went to call the store the next day and the number was disconnected/doesn’t ring… As I recall our experience the people there seemed irritated while making out regu