Jersey Mike's Subs

I came in a few days ago and had such a great customer service experience. The girl who helped me was incredibly kind, patient and genuinely went out of her way to ensure we had the best experience. It was my first time here and she answered all my questions and made the whole experience amazing! And she was super friendly and made us feel extremely welcomed. It’s rare to find young workers who actually have outstanding customer service and that are professional. I asked her what her name was and she said Alyssa, I wanted to share this so management knows who I am talking about, she really is an outstanding worker and we will be back! The whole team working that day were all super helpful, friendly and quick but Alyssa stood out to me very much!

Very poor service. I walked out. The person making the sandwiches was showing pictures on her phone to finished customers. I was not waited on. I was waiting patiently but got annoyed by the lack of attention from any one. I was the only person IN LINE... NOT GOOD BUISNESS. the Mansfield location is awesome Very good service and the staff was very courteous.

I placed an order for an original Italian sub customized to be delivered. The delivery left at my front door is a personal pizza. I’m calling the store and on one is answering

Terrible, I ordered ahead 25 minutes and it wasn't ready. The rude girl then took other customers orders while I waited another 15 minutes. This place is an absolute disaster. Don't come in here if you're in a hurry

We ordered today off the JM website for delivery (through DoorDash). Unfortunately, as we have experienced multiple times in the past, special instructions were not followed which significantly altered our sandwiches. That being said, the manager, Clay, was apologetic and sincere in the mistake and remade the sandwiches without hesitation. The re-make was completely correct with an extra side that was appreciated; the hot Italian subs were overall fantastic. Clay's attention to making our order right despite the mistake absolutely saved this experience - he deserves recognition.