Jack's Family Restaurant

Stephanie at the Albertville location did a wonderful job helping me with my order in the drive thru . She walked me through the whole process and made sure we had everything we needed. Appreciate her taking her time and not rushing through. Great customer service

Take home of 8 PC chicken meal with cole slaw and potatoes. Got 4 thighs, 4 legs, 3 wings. Green beans. Potatoes. 4 biscuits. Biscuits were hard. Chicken dry and tasted old. Potatoes tasted instant. Both sides would not feed even 4 people. Called the manager, Nice and respectful. Got my name to hold a complimentary 8 PC meal for next visit. But that's the thing. Its likely I will pass them on by. Sad.

Today I went by as I my morning routine is.. I received the best in probably a year breakfast. I ordered a bacon wrap with well done bacon. It was so good and fresh! Really this is what I want every morning. It should be the standard! I called my Jacks just to tell them thank you! It started my day off perfectly. So April is who made this delicious wrap for me and I thank her so much for making my Monday a little brighter!

The GM is awesome! The other male manager is awesome. The manager named Crystal is rude and hateful and if she is there we do not go there. If you want a Jacks that cares it's worth a drive to Boaz or Guntersville because if she is present the food is terrible. She doesn't care about her position other than the big head of the title.

I don't usually write reviews, but my repeated experiences at this location have been beyond disappointing. The chicken was dry to the point of being inedible and had an unsettling pink tint that made me question if it was even fully cooked. My food took an absurd amount of time to come out, and when it finally did, the milkshake tasted like cleaning chemicals. The fries were cold, hard, and clearly reheated from an old batch. The employees are consistently rude and seem to have no regard for basic customer service or hygiene. One morning, the girl working the drive-thru smelled absolutely awful a stench so strong it filled my car window before I could even get my order. It was genuinely nauseating and made me lose my appetite entirely. The breakfast is just as terrible as everything else