Jack in the Box

I don’t know what’s colder—the food or the customer service at this Jack in the Box. Walking in felt like stepping into an invisibility cloak. Not a single employee acknowledged me. No “Hi.” No “We’ll be right with you", Just looked right through me and turned away. And when I left? Silence again. No “Thank you.” No “Have a good day.” Just the same blank stares and indifference. Customer service 101: acknowledge the human being standing in front of you. It costs nothing and makes a world of difference. If the goal is to make customers feel unwelcome and inconvenient, mission accomplished. There are plenty of places that actually appreciate business—I’d suggest trying one of those instead.

Wanted a number 4 they said could not so it only the smaker ordered loaded mini tacos for regular and rude not happy at all about my visit did not even offer any discount I should have went to Whataburger I would have got what I wanted there 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Its gross and they sold me an old crisp supreme croissant. It made me sick almost immediately after eating and they turn the phones off at night so you can call in to ask for it to be fixed. I wouldn't go back .

First of all, if the lobby is closed, then lock the door. Second of all, if the lobby is closed, your Google should reflect that versus 12:00 a.m. Third, it is diabolical to embarrass someone by raising your voice in front of everyone else in the store to tell me that I have to go sit in the Drive-Thru line to wait on a bag that's sitting right in front of me less than two feet away, when you have eight vehicles in the Drive-Thru and I ordered my food 20 minutes prior. Not that you guys care though, it isn't your money or your business. Terrible experience. Thank you to the worker who seemed to be embarrassed for me and handed me the food that was sitting right there, if my arm was a foot longer I would have been able to reach it. The older lady raising her voice could have spent the 3 min

The Jack in the box in Santa Fe has gone WAY down! This used to be a reliable place to enjoy your food. Now they are constantly running out of food, service takes forever and the staff is rude. I ordered a teriyaki bowl and i waited forever to get to the window just for the girl to tell me “we don’t got any rice”. I asked for 2 tacos she said “we don’t got tacos”. Since this is a jack in the box inconvenience you think she’d be nice about it. This place constantly disappoints me. When they actually have food it’s made wrong and just gross. This place NEEDS new management or something.