Jack in the Box

This location’s staff is absolutely rude and unprofessional. I came here on a Friday night to pick up food for my family and I. After waiting 10 minutes in the drive thru, a young lady opened the window and told to wait some more. I waited about 5 more minutes and she took my order. I asked her to please repeat the order and 3 items were wrong. Whatever, it was late, I get it. I received my food about 10 minutes after and I went into the parking lot to make sure I had everything I ordered. I was missing 2 curly fries so I went inside and told the cashier, who very rudely gave me a side eye for no reason?? With my receipt in their hand, he went to the back and started whispering to his coworkers and they all turned and looked at me while shaking their heads. He came back with the manager an

Dear Jack in the Box Customer Service Team, I am writing to file a complaint regarding a mobile app order issue and unprofessional behavior from a manager at one of your locations. On the evening of December 24, I placed and paid for an order through the Jack in the Box app at the following location: 2501 W Pioneer Pkwy, Pantego, TX 76013. When I arrived, the line of cars was extremely long and extended out into the street. Because of the excessive wait time, I decided to leave and attempted to cancel the order through the app once I got home. However, the order was marked as “complete,” even though I never received my food and was unable to cancel the order. As a result, I was charged for an order I did not receive. On Christmas Day at approximately 1:20 PM, I went into the store to sp

I came in as a carrier asking if I could use their restroom. I couldn't get in due cause, they had asked if I was ordering anything. Respond no. I just needed to use their washroom to wash my hands and go release myself after delivering for awhile. I had delivered to this place a whole bunch of times over my 30 something years and this is how they treat me. I walked out after they refused to allow me to use it and went on reloading my truck to continue my day and had to go to another location on my route who appreciates me more and showed me better service. I'm not going to destroy any bathrooms. I just needed a release and to wash my hands. I'm very disappointed. This place is to me is very rude and not appreciative.

This is the 3rd time I've come to this location in a couple months where the prices on the sign, is not what is being charged. I have brought to the attention to employees and they just say they don't know. They never give me back the difference. This is false advertisement and by not not making it right, is theft. Fix the signs or change the prices back to match the signs. Got #21 combo with small drink. And 3 piece French toast sticks.

The Hispanic lady working the drive thru is incredibly rude. Doesn’t even let you talk without cutting you off. There were literally no other customers so for her to cut me off the amount of times she did and rush me was absolutely uncalled for.