IHOP

I don’t usually write reviews, but I felt like I needed to share my experience with IHOP after a frustrating situation. I placed an online order yesterday, including a simple strawberry milkshake and apple juice for my kids. When I picked up the order, the bag was sealed with tape on top, so I assumed everything was in there. When I got home and opened the bag, I noticed the drinks were missing. I immediately tried to call the restaurant, but it was so busy I kept getting a busy tone. I called again this morning and spoke to a person named Alfredo. Instead of offering any assistance or trying to resolve the issue, he told me I should’ve noticed the drinks were missing and suggested I wasn’t telling the truth about not receiving them. I even asked him to check the cameras, but he refused,

Food was good not gunna lie went for the $6 meal advertised on the commercial to find out its actually $7, my father's hash browns were a a little over cooked so we sent them back and got new ones either than that server was very nice food came out quick and atmosphere was decent 7.5/10

I had one of the worst experiences I’ve ever had at an IHOP location. The staff was low class, rude, and completely inconsiderate. From the moment we walked in, the attitude was unprofessional and dismissive. Customer service is the foundation of any franchise restaurant, and this location seriously missed the mark. Basic courtesy, communication, and respect were lacking across the board. Very disappointing experience. I would not recommend this location based on how we were treated.

Honestly this is one of the most racist experiences I’ve had in such a long time. The hostess Alfredo is very unprofessional. Yes it’s a Sunday morning and it’s busy he told me that the wait time is 25 mins which I had no problem waiting. I waited until 35 mins still didn’t receive a call so I went back inside to ask and he told me give him another 5 mins which turned into another 15 mins. He then brought me to a table that seats 2 and my party is of 3 which he took note of initially. We sat, the server then approached us and told us that he has a booth for us which have a bigger table to actually hold 3 meals. We went over there and sit. While looking at the menu we was then approached by Alfredo again the hostess telling us we have to move to a different table he needs that booth for ano

I ordered the Eggs Benedict, and the menu clearly states it comes with one side. I chose breakfast potatoes. When I reviewed my receipt, I noticed an additional $1.99 charge for the side. There was no indication on the menu that breakfast potatoes would cost extra. I don’t mind paying if something costs more — but it should be clearly stated. The unexpected charge left me feeling disappointed. I hope the restaurant can be more transparent about pricing moving forward.