Hot Peppers OG

I love coming to this restaurant. The food is healthy, tasty, and truly fulfilling. The portion sizes are incredibly generous; the bowls are so big and packed with everything you want that you might not even be able to finish it! I especially appreciate the variety of ingredients to choose from, there’s something for everyone, even my baby, who absolutely loves the cilantro rice, chicken, cheese, queso, and sweet potato! It’s such a relief not to stress about meals when we come here, one less worry for a busy mum! And after eating, I can’t resist indulging in a couple (oops!) of their homemade cookies, they’re just too irresistible, and I can’t stop! The staff are always attentive, smiling, and friendly, which adds even more to our experience each time. I always leave with just two word

The service at Hot Peppers was honestly the worst part of the entire visit. Staff were disorganized especially the female with big glasses latina decent she was the rudest employee because of her im not ever going back here., items were missing, and no one seemed to care enough to fix the mistakes. I arrived 730pm and was told I cant sit because the store was closing at 8pm. This establishment I have been coming too since it opened but not anymore this worker ruined it very disgusting attitude. The bowl was being slammed and thrown around barely any food in the bowl its very disgusting the service When issues were brought up, the response was dismissive and unprofessional, as if customers were an inconvenience rather than the reason the business exists. There was no apology, no sense of u

I used to love this spot but quality has tanked recently. Haven’t had it in a while but I read some of the reviews saying portions are smaller and quality is worse so I decided to test it out. Sad to say that it’s true. I used to be able to save enough of a bowl for a second meal, but now I could probably eat another half bowl after finishing the first one. I add a lot of options (almost all) into my bowl with double protein always and somehow the bowl was barely half full. The prices have gone up but the food doesn’t look as good. Even through delivery it used to always look very fresh but it looks like a bowl of slop at this point. Really unfortunate because I used to be a huge fan and have recommended many people to try it out

Out of the three people who helped me one was friendly. The food was just okay, not very flavorful. Atmosphere looks nice but dark. Nachos were soggy. Never had a resturants charge me for a bag either.

I ordered 2 burritos bowls from Hot peppers through GrubHub this afternoon. While eating the bowl I found a twisted and sharp piece of metal. I immediately threw the food out. As a long time customer I'm upset.