Hampton Inn & Suites Middlebury

Gave us room 316 with wet plaster that fell from the ceiling all Iverson the beds and floors... front desk did nothing but shrug their shoulders and left us to fend for ourselves in the lobby to find a different hotel. Hampton Manger Amanda and the front desk Logan terrible along with the other one that abandoned us when we told them the problem. They refused to refund our pre paid room fee and we left that place and holiday Inn ... Very disappointed and more than unacceptable.... don't go here!!!

Very clean, quiet environment. Check-in took awhile since the people checking in ahead of me didn't have advance reservations and there was only one clerk. Bed was comfortable, room was extremely clean. Shower was out of shampoo and toilet seat was wobbly - left a note for the housekeeper and also told the clerk upon checkout. Did not go to breakfast buffet, but did have a nice cup of coffee in the morning. Location was somewhat convenient to Shipshewana Flea Market that I was attending, about 8 miles away. The buffet at Das Dutchman Essenhaus in Middlebury was good, but the buffet at the Blue Gate Restaurant in Shipshewana has more offerings and better quality food.

It was an ok stay I only give it 4 stars due to our check in confusion we booked two rooms one was supposed to have a sofa bed and king. When we checked in the key wasn't activated so we went upstairs then had to go back down to get it fixed, back up only to see that there was one bed in that room so back downstairs to switch rooms. The second one did have a sofa bed which was insanely uncomfortable so thank God there was a king that we ended up sharing, that bed was comfortable. There are no vending machines just an area behind the desk is $3 for like one pop tart or a small candy bar or little bag of chips. The late night desk lady was sweet though and said she would give me a muffin or something since nothing around was open and very little selection. The staff is the saving grace. We m

Positive: We stayed there 3 or 4 years ago and it just all seemed nicer, cleaner, fresher, etc. Much better. We'll stay here again. Negative: Sink/table in bathroom is too tall for a short person. Even my husband, who is 5'5" said it was difficult to brush is teeth.

DO NOT TRY TO RESERVE A ROOM AT THIS ESTABLISHMENT! We reserved a room weeks before arrival and they refused to honor the reservation because they "overbooked" their rooms. We were offered and had to accept a room we did not want. The front desk offered to reduce our room rate which the GM would not honor. Aside from the night clerk the staff was rude and dismissive, including the GM. We have stayed here dozens of times but never again after the way we were treated this time. This hotel has sadly really gone downhill.