GELATO&Cioccolato

We had a great experience at GELATO&Cioccolato in Cos Cob, Greenwich. The store manager was incredibly friendly, welcoming, and knowledgeable. She helped us pick our gelato during our visit and also took the time to explain options for event catering, which was super helpful. She let us sample a few flavors so we could choose confidently, and the gelato was outstanding, easily some of the best in the area. The flavors are rich and creamy but not overly sweet, and they taste true to the ingredients, especially the fruit flavors and chocolate/dessert-style options. The shop itself is very clean, well organized, and inviting. If you’re looking for great gelato in Greenwich / Cos Cob, this place is a must. Highly recommend.

We’ve been loyal customers since this place opened and have always loved their ice cream, recommending it to friends often. Unfortunately, our last visit was very disappointing. My four-year-old urgently needed to use the bathroom and was refused because it’s “employees only,” with zero flexibility or empathy. We were even told not to try next door because “they won’t allow him”. A complete lack of common sense. Sadly, we won’t be coming back.

My parents and I have been loyal customers for years, visiting every Friday night for gelato. On 11/14/25, we were running a couple of minutes late, so my mom called ahead to inform the employee working that night that we were on our way and would arrive just after closing. We reached the door at 9:32 pm, but the lights were already off and the gelato trays were being removed. My mom explained through the door that I wanted to quickly purchase a gelato, but we were still denied entry, despite being recognized as weekly regulars. What made this especially disappointing is the inconsistency. This same employee has made exceptions before—over the summer, while we were finishing our gelato, she allowed two customers to come in right at 9:30. So we know flexibility is possible when she choose

The shop wasn’t open yet so we sat out front to eat our sandwiches. As they opened a gentleman came over and said we couldn’t sit there that it was for customers only. My husband said it was closed, but that we might get something now that they are open. And the guys said, well you haven’t bought anything yet. He literally just opened the doors. So my husband went in and ordered an affogato (a scoop of gelato with an espresso poured over). Even though the item was on the menu, the worker didn’t know how to make it and proceeded to scoop gelato, then fill the cup with regular coffee and stirred it around. My husband told her it was made incorrectly, but didn’t want to waste food, so he paid for it and took it. Honestly the mix wouldn’t have been so bad if the man hadn’t been so rude to us b

Such a cute little shop with absolutely delicious hazelnut gelato! The only downside is the lack of nearby parking. Bonus: You can get their gelato delivered through GrubHub, which makes it extra convenient.