Freddy's Frozen Custard & Steakburgers

Came here on a Friday evening with my family and I have to say this was by far our worst experience. Placing the order was easy and the lady was friendly but the stations (drink,lids, and kettchup) were disgusting. We waited about 10 minutes and received our food and everything from the fries to the burgers were cold. The kids hot dog was so old it couldn’t be chewed. You can tell our food had sat a while before we received it. I had planned to order ice cream however while ordering I noticed the numerous amount of dirty rags laying out the blending machines. Lost quality for sure.

Was really excited to try this place because it used to be somewhere I’ve had in my hometown and I walked in tonight after a long day and when I walked into the place, they were out of beef. I thought this was called Freddy’s hamburgers they Said that they have french fries tor custard or hotdog but the whole reason I came here was for a hamburger. I don’t understand how a place can run out of hamburgers. This was on Saturday at 10 o’clock.

I have found my new favorite burger place!!! The Double Bacon Burger was AMAZING! The patties weren't huge but they very obviously were fresh and the flavor made up for the size of the patties. It doesn't come with everything on it but you can add it all (lettuce, tomato, onion, mayo, ketchup) at no cost!!! The employees are so nice and helpful. The atmosphere was so fun! My almost 3 year old just wanted to get up and dance to the music they had going. I live in Knoxville and will DEFINITELY be going back!!! Thank you Freddy's for a wonderful experience and an awesome lunch!

2/14/26 @ 9:03 Employee: Robert Closed by employee: Jade Unsure why female employee found it necessary to yell “get out of my drivethrough!”. We are from out of town and didn’t quite understand why or how we were an issue. Pull around to front to free up drive through to find order was incorrect. Overall food was hot and 5/5. Unfortunately the rudeness at the drive through makes me question proper training on customer service skills?

Freddy's is a growing fast food chain, featuring frozen custard, shakes and malts, along with burgers, hotdogs, chicken sandwiches, fries, onion rings, etc. Its menu is not unlike that of Culver's. Freddy's motif is somewhat reminiscent of a 1950's diner. But for 'fast food', we thought the wait time of 25 minutes for a couple of burgers was unreasonable. There were several tables in the dining room that were experiencing long waits as well. Some impatient faces, to be sure. Sadly, when our food at last was ready, it was clearly not worth waiting for. The burger patties were very thin and VERY well done-- dry and crispy. Not good. Perhaps Freddy's does a better job with its dessert items, but as a burger joint, don't even bother. There are so many other good options.