Flame: Asian Bistro & Bar

Went for lunch today (11/29) and the food was overall pretty solid, but the service definitely needed support. There was only one server working the entire dining area, and it was obvious she was overwhelmed. A man behind the bar stood watching but only stepped in once to help while we were there. I found it baffling that he didn’t help more. I get wanting the primary server to keep the tips, but it shouldn’t come at the expense of basic customer service. We wanted to ask for chopsticks after our food was served, but our server didn’t return to check on us until we were nearly done eating. When we asked for to-go containers, it took another 15–20 minutes because she was so slammed. Food rundown: Crispy duck (half): 3/5 Skin was pretty crispy, but a lot of pieces had thick layers of fat

This was our second time here and the food is as consistent in flavor as the last time, if not, even better! You can definitely taste the wok hei! We did try one item from the dim sum menu (pork spare ribs in black bean sauce) but didn’t care for it because the ribs needed to be cooked a bit longer. The service was also fantastic. I can’t remember our servers name but she was attentive and checked on us frequently! Flame is probably our favorite Chinese restaurant around CLT area. Wish the location was in a better place because I think it would be so busy! Can’t wait for our next visit!

The food here is fantastic great. I haven’t tried the dim sum yet, so I can’t compare it to other Charlotte spots, but based on what I ordered, I have high hopes that it’s excellent. The only downside was the wait. They were dealing with a staff shortage on my visit, so service was quite slow despite the servers best efforts. I’d recommend waiting a month or so to visit so the new staff can get fully trained. Once the service speed catches up to the food quality, this place will be way better than Lams or Open Rice.

Absolutely incredible experience! I had the pleasure of dining at this amazing Asian restaurant in Pineville, NC, and it completely exceeded our expectations. The food was absolutely delicious; fresh, flavorful, and beautifully presented. Every dish we tried was packed with authentic flavor and cooked to perfection. What really made the experience stand out was the service. Amy, the manager, was spectacular! So warm, friendly, and attentive she truly made us feel like valued guests and went above and beyond to make sure everything was just right. The atmosphere was just as impressive; inviting, cozy, and stylish, making it perfect for a casual dinner or special night out. Highly, highly recommend this spot if you’re in the area. You won’t be disappointed. We will definitely be back!

The experience had its ups and downs. The service took a bit of time, and the chicken gyoza appetizer wasn’t as warm as we hoped. The orange chicken was a little chewy for my taste, but my wife enjoyed her beef lo mein, finding it quite tasty. We might consider giving it another try in the future.