Five Guys

West Springfield, MA · Fast food restaurant

Rating
4.3/5
★★★★☆ 4.3
Reviews
20
Rank in West Springfield
#34
of 94 restaurants
City Percentile
54%
rating percentile
Address
Five Guys, 1268 Riverdale St, West Springfield, MA 01085
Phone
(413) 306-5353
Website
restaurants.fiveguys.com/1268-riverdale-street
Status
Closed · Opens 11 AM

Five Guys is a restaurant located in West Springfield, MA. It is one of 94 restaurants listed in West Springfield. Its 4.3-star rating is above the West Springfield city average of 4.2 stars. There are 10 photos associated with this location.

About Five Guys

Your nearby Five Guys at 1268 Riverdale Street in West Springfield is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking... More

Hours

Saturday11 AM–10 PM

Customer Reviews

★★★★★ 5.0 MIchael Kolakowski · Feb 2026

Yes the burger and Cajun fries were good, but it was the milkshake that made my day. I took advantage of their mix-ins to get a very creative milkshake, and was impressed by the quality of the mixing: despite the solid stuff added, I was able to drink the whole delicious thing through a straw without leaving anything stuck at the bottom (picture for proof).

★★★★★ 5.0 Tammy Kromm · Jan 2026

Five guys always serves up one of best burgers around. Consistantly fresh every time! They take pride in providing a generous portion of their delicious, cooked to perfection fries, as well. No skimping there! Waiting time is at a minimal, as they are fast and efficient. If you are too hungry to wait, they even have self-serve peanuts, soooooo gooooood.

★★★★★ 5.0 Tracy McPherson · Nov 2025

Mmmmm...I had the bacon double cheeseburger and it was incredible! Great taste and flavor and the hamburger patties were perfect! I also had one of their shakes and it was delicious! Not a thinned, watered down shake like other places. They make these real! Fries were very good too! I had the regular and the Cajun fries and they were perfect! Recommend this place if you want an awesome fast food burger!

★☆☆☆☆ 1.0 Darlene Fonseca · Jan 2026

I would give zero stars for what happened tonight. It was a little after 5:00 pm. There was no one dining in the restaurant and no one in line. We stood at the counter ready to place our order and absolutely no one acknowledged us nor came to take our order at all. We stood there for a good 5-10 minutes before walking out. No one even said they would be with us in minute. I will not go back to that location ever and will certainly spread the word to my friends. Now I know why no one was in the restaurant. You couldn't get waited on at all.

★★☆☆☆ 2.0 Maureen Grinnell · Jan 2026

Five Guys used to be great a long time ago. The burger did not taste fresh and the fries tasted like the oil was old. Over $29 for a little burger, a little cheeseburger, a little fry and a large fry. The cheeseburger was soggy. No thanks! There are so many better options. I also used the lady’s room and the smell was awful. No need to hear a generic comment from the owner. There are enough poor reviews that something should be done. The founders of Five Guys would be sad and angry.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Fast food restaurantAmerican restaurantHamburger restaurantHot dog restaurantHot dog standRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.